Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Assessments
Timeline
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Leah Johnson

Euclid,OH

Summary

Known for strong teamwork and adaptability to changing needs, consistently delivering meticulous cleaning and maintenance. Reliable and attentive, with keen eye for detail and strong interpersonal skills.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Day Porter

Cushman & Wakefield
06.2022 - 10.2024
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Prevented pest infestations by diligently removing trash and food waste from common areas daily.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Ensured timely completion of duties through effective time management and prioritization skills.
  • Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
  • Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.

Mail Handler

Parker Hannifin
01.2021 - 05.2022
  • Delivered mail promptly to cubicles and mailrooms.
  • I also answer and send out email's and fax.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Maintained high level of confidentiality with mail items in line with regulations.

Surgical Technician

Horizon Staffing Solutions
03.2020 - 01.2022
  • We cleaned the OR rooms after surgeries , cleaned the outer area's, transported patients to and from appointments, made specimens run to the lab, took patients to the or rooms for surgery, wiped down the beds and took out the trash and soiled linen.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
  • Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
  • Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.

Environmental Services

Cleveland Clinic
12.2019 - 01.2020
  • Cleaning the patients room, nurse's stations, public bathroom, and the baby nursery and nurse work station which consists of stocking paper towels,keeping the hand sanitizer and soap filled at all time's taking out the trash and moping.
  • Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.
  • Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.
  • Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.

Dietary Aide

Cleveland Clinic
01.2016 - 11.2018
  • Loading and unloading the ovens taken a temperature of the food hot and cold and keeping a log of it throwing out food that's outdated,stocking the refrigerators and freezers, and making sure send trays are getting out in a timely matter and making sure there diets are correct.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

Education

Graduate Certificate - Medical Billing And Coding

Devry University
Chicago, IL
06.2025

High school diploma - World history

Continental academy
Euclid, OH
01.2003

Skills

  • Customer Service
  • Call Center
  • Hospital
  • Front Office
  • Front Desk
  • Environmental Services
  • Dietary Aide Experience
  • Valet Parking
  • Medical Terminology
  • Cleaning

Certification

Formula technician, 04/01/13, Present, Making formulas for sick and premature babies.

Additional Information

I've also worked jobs that due to my work ethic have gotten me certificates and promotions on my jobs.

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Electronic Medical Records Knowledge, Completed, 06/01/19, Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
  • Reliability, Highly Proficient, 07/01/19, Measures a candidate's tendency to be dependable and come to work.
  • Personality: Hard-Working, Expert, 07/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Timeline

Day Porter

Cushman & Wakefield
06.2022 - 10.2024

Mail Handler

Parker Hannifin
01.2021 - 05.2022

Surgical Technician

Horizon Staffing Solutions
03.2020 - 01.2022

Environmental Services

Cleveland Clinic
12.2019 - 01.2020

Dietary Aide

Cleveland Clinic
01.2016 - 11.2018

High school diploma - World history

Continental academy

Graduate Certificate - Medical Billing And Coding

Devry University

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