Leah Jones
Sidecar Social
Frisco,TX
3
years of professional experience
Detail-oriented customer service professional experienced in front-office administration, scheduling, insurance verification, and records management. Skilled in prioritizing tasks, communicating effectively with clients and staff, and resolving issues in fast-paced environments. Committed to maintaining accurate records and enhancing operational efficiency.
Work History
Server
3 Years- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Identified customer needs promptly and efficiently, leading to improved service responsiveness.
- Resolved customer concerns to ensure positive dining experience, fostering customer loyalty.
- Maintain knowledge of menu offerings and restaurant operations.
Front Desk Scheduling Coordinator
1 Year 2 Months- Coordinated an average of 150 patient appointments weekly, including scheduling, and cancellations.
- Managed incoming calls and scheduling inquiries while providing professional and responsible client service.
- Managed incoming calls and scheduling inquiries, delivering professional client service to enhance patient satisfaction.
- Verified insurance coverage and eligibility and assisted with billing-related inquiries and payment processing.
- Facilitated communication among clients, clinicians, and insurance representatives to streamline scheduling and improve office workflows.
Education
Bachelor of Science - Social Work
- Expected Graduation: August 2028
- Dean's List, Spring 2026
Skills
Customer Service
Client Relations
Restaurant Operations
Insurance Verification
Records Management
Order Management
Billing and payments
Microsoft Office Suite
Customer Engagement
DocuSign
Zocdoc
Team Collaboration
Case Management
Timeline
Front Desk Scheduling Coordinator
All Mental Health Matters
05.2024 - 07.2025Read More
Server
Sidecar Social
08.2023 - CurrentRead More
University of North Texas
Bachelor of Science from Social Work
Read More