Leah Kochaver
Eau Claire,WI
Summary
Highly motivated and outgoing professional with exceptional communication skills. A natural leader who excels at building relationships and thrives in fast-paced environments. Quick learner with a passion for continuous growth and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmology Technician
Chippewa Valley Eye Clinic
10.2023 - Current
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Collaborated with other healthcare professionals_ to provide comprehensive eye care services to patients.
- Contributed to increased patient satisfaction by assisting in the fitting, dispensing, and adjusting of eyewear.
- Ensured accurate billing practices by verifying insurance information and submitting claims promptly after treatment sessions.
Chiropractic Technician/ Assistant Office Manager
Chiro One
06.2021 - 10.2023
- Maintained detailed records of test results by entering data and patient information into database.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Human Resources Assistant
Ayres Associates
03.2020 - 06.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Assisted with on-boarding process of Number new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Aided staff with employee performance review paperwork and documentation.
Server/Bartender/Trainer Coordinator
Texas Roadhouse
06.2012 - 05.2019
- Waited on multiple customers at the bar and throughout the bar area
- Ensure customers have a positive dining experience
- Cross-trained and backed up other customer service managers
- Trained staff on operating procedures and company services
- Effectively solved customer issues
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Developed and executed strategies to improve training program performance.
Education
Associate of Science - General studies
Chippewa Valley Technical College
Eau Claire, WIAssociate Of Business Administration - Human Resources Management
Chippewa Valley Technical College
Eau Claire, WISkills
- Team Leadership
- Staff Training
- Conflict Management
- Staff Recruitment and Hiring
- Team Player
- Office Administration
- Motivational Leadership
- Problem Identification
Certification
Personal Trainer Certification- Issa
LMRT
Licensed chiropractic technician
Timeline
Ophthalmology Technician
Chippewa Valley Eye Clinic
10.2023 - Current
Chiropractic Technician/ Assistant Office Manager
Chiro One
06.2021 - 10.2023
Human Resources Assistant
Ayres Associates
03.2020 - 06.2021
Server/Bartender/Trainer Coordinator
Texas Roadhouse
06.2012 - 05.2019
Associate of Science - General studies
Chippewa Valley Technical College
Associate Of Business Administration - Human Resources Management
Chippewa Valley Technical College