Anna Adams

• Assisted in conducting comprehensive eye examinations and diagnostic tests.
• Educated patients on treatment plans and post-operative care procedures.
• Collaborated with ophthalmologists to develop individualized patient care strategies.
• Performed imaging procedures including OCT, OPTOS Fluorescence Angiography, ICG, and B Scan, Visual Field
• Appropriate use of Goldman Applanation,Tono Pen for Ocular Pressure to support accurate diagnoses
• Streamlined patient flow by filling rooms, prepping patients for procedures (injections, PRP), scribing, sanitizing rooms, and stocking supplies as needed
• Trained new staff on procedural protocols and equipment usage standards.
• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.

• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• Assisted in minor ophthalmic surgeries, ensuring safe and sterile environment for optimal patient outcomes.
• Improved early detection of eye diseases by skillfully conducting retinal imaging, facilitating timely intervention.
• Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
• Enhanced patient comfort and cooperation with detailed pre-examination briefings, preparing them for various eye tests
• Enhanced diagnostic accuracy by taking detailed patient histories, informing more personalized treatment plans.
• Maintained up-to-date knowledge of advancements in ophthalmic technology, ensuring clinic's practices were current and effective.
• Maintained accurate patient records using electronic medical record (EMR) systems for optimal data management.

• (4 years) total but 2 years had the LLC in Housecleaning
• One Couple: Wife-Dementia,Husband-Diabetic , provided housekeeping duties including and not limited of laundry, meal preparation, shopping, running errand
• Assisted with reminder and watching to make sure meds were taking properly and in full along with disposed accordingly sharps, etc.
• Assisted patients with personal services such as bathing, dressing, and grooming, improving daily living quality appearances
• Monitored patient condition by observing physical and mental status, intake/output, and exercise, ensuring timely interventions
• Standard precautions and Universal Precautions used with cleanup wearing PPE
• Assisted clients with daily living activities, ensuring comfort and safety.
• Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
• Pet Care : walking, bathing, feeding, playing
• Safeguarded the privacy of clients by maintaining strict confidentiality regarding personal information, medical records, and care plans.
• Light to Deep Cleaning : Realtor -Rentals, Vacation homes, Seasonal Homes , Residential
• Utilized specialized cleaning tools and eco-friendly products to enhance efficiency and effectiveness.
• Developed customized cleaning plans based on client preferences and specific needs, increasing customer satisfaction.
• Conducted regular quality checks to maintain consistency in service delivery across multiple client locations.
• Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
• Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction always
• Laundered linens, bedding, towels as needed for immaculate presentation within the residence.

• Organized merchandise displays to optimize visual appeal and accessibility for shoppers.
• Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
• Floor Attendant: Unloaded inventory, assessed for possible damage to merchandise ,accuracy w/ pricing of items and display matching, housing, tagging and pricing along with professional communication w/ team members with backstock of inventory, auditing of inventory
• Maintained pristine store appearance while simultaneously managing primary operational duties.
• Developed strategies for optimizing workflow efficiency, resulting in improved customer service response times.
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
• Demonstrated flexibility by adapting to varied work schedules during peak seasons, ensuring adequate staff coverage at all times.
• Assisted with the setup and takedown of promotional displays,
• Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
• Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
• Assisted in inventory management, ensuring accurate stock levels and proper product placement.
• Supported customer service efforts by addressing inquiries and resolving issues promptly.
• Amazon Drop Off ; Customer Care , handling , packaging labeling housing in back in designated area for Mail Pick Up
• Conducted regular audits of stockroom organization, improving efficiency in inventory retrieval processes and loss prevention

• Maintained accurate patient records using electronic health record (EHR) systems.
• Assisted in billing and insurance verification processes, ensuring timely claims submission.
• Managed office supplies inventory, streamlining procurement processes for efficiency.
• Demonstrated CMS 1500 proficiency by accurately processing insurance claims
• Entered new patient and physician information electronically, ensuring data accuracy
• Applied coding expertise for efficient billing and reimbursement
• Managed filing, indexing, and balancing of accounts receivable electronically to maintain financial accuracy
• Maintained professional phone etiquette and processed checks electronically, supporting office operations
• Utilized computer skills (40+ wpm) to enhance administrative efficiency
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Ensured compliance with EMR, HIPAA, and OSHA protocols by accurately gathering patient history and performing basic eye exam duties
• Performed patient work-ups and conducted testing/imaging, enhancing patient care and workflow efficiency
• Providing Respectful , Compassionate Customer Care
• Patient under stressful times
• Single and Team Player work ethics
• Exceptional Multitasker with professionalism
• Basic Computer and Math Skills
• Assisted with patient intake and medical history documentation to streamline examination processes.
• Conducted preliminary eye tests, including visual acuity and tonometry, to aid in diagnosis.
• Maintained accurate records in electronic health systems, ensuring compliance with privacy regulations.
• Adapted quickly to new technologies and procedures within the ophthalmology practice for optimal service delivery.
• Maintained compliance with HIPAA regulations by diligently protecting patient privacy and confidentiality during all interactions.
• Assisted in patient intake and medical history documentation to streamline clinic operations.
• Prepared examination rooms and sterilized equipment for optimal patient care.
• Implemented process improvements for patient intake procedures, reducing wait times significantly.
• Enhanced clinical efficiency by maintaining clean and organized exam rooms, ensuring all equipment was in proper working order.
• Ensured patient comfort during eye exams by clearly explaining each step of the process and answering any questions they had.
• Reduced wait times for patients by efficiently managing exam room turnover and cleaning duties between appointments.
• Promoted a welcoming environment for new patients with thorough orientation to clinic policies and procedures.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.