Summary
Overview
Work History
Education
Skills
Timeline
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Leah Kramer

Summary

Hardworking and passionate worker with strong people skills eager to secure a Travel Agent position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Server

Saucon Valley Country Club
06.2020 - Current
  • Served food and beverages promptly with attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Built relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene.
  • Worked holidays, large events, and overtime.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints professionally to maintain positive reputation.
  • Followed health and safety protocols for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained thorough menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Effectively multi-task and complete tasks done at a fast pace and efficiently


Cashier

Vassi's Drive-In
03.2019 - 06.2019
  • Greeted customers entering store and responded to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Washed dishes and helped the kitchen staff bring food to customers.


Education

Associate of Business Administration -

Northampton Community College
Bethlehem, PA
01.2024

High School Diploma -

Saucon Valley Senior High School
Hellertown, PA
06.2021

Skills

Time Management

- Focus on multiple tasks at once and complete them efficiently and in a timely fashion

Customer Service

- Tended to customers and helped them have an enjoyable dinning experience

- Assist with any concerns or issues customers are experiencing

Communication

- Communicated with customers and members regularly about upcoming events, reservations, and dining expectations

- Work well with co-workers and help them when needed

Timeline

Server

Saucon Valley Country Club
06.2020 - Current

Cashier

Vassi's Drive-In
03.2019 - 06.2019

Associate of Business Administration -

Northampton Community College

High School Diploma -

Saucon Valley Senior High School

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Leah Kramer