Hi, I’m
Leah Krause
Pittsburgh,PA
Summary
At Rivers Casino Pittsburgh, I am a knowledgeable cocktail server with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
years of professional experience
1
Certification
Work History
Rivers Casino Pittsburgh
Cocktail Server
01.2018 - Current
Job overview
- Provided attentive service, regularly checking in on large number of guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Kiels Tavern
Bartender
03.2016 - 01.2018
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Animal Medical Center
Receptionist
06.2014 - 10.2014
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Somerset Area High SchoolSomerset, Pa
High School Diploma
05-2012
Skills
- Customer service
- Handling large groups
- Speed and efficiency
- Reliability and punctuality
- Data analysis
- Tableau
- R programming
- Data visualization and presentations
- Database programming and SQL
- Google Sheets
- Data cleaning
Certification
- Google Data Analytics Professional Certificate - Google.
Timeline
Cocktail Server
Rivers Casino Pittsburgh
01.2018 - Current
Bartender
Kiels Tavern
03.2016 - 01.2018
Receptionist
Animal Medical Center
06.2014 - 10.2014
Somerset Area High School
High School Diploma
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