Leah LaChance
Thomaston
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offered conflict resolution to coworkers and students. Accurate when entering information in Microsoft Outlook.
Strong leader and problem solver hoping to achieve the best possible service for guests. Effective in maintaining a clean and organized work environment for coworkers and guests.
Overview
4
4
years of professional experience
Work History
Information Specialist
The Learning Center at CCSU
10.2023 - Current
- Checked in entering and current students for academic coaching, tutoring and placement testing appointments.
- Answered students questions regarded coaching, tutoring and placement testing in-person and via phone communication.
- Utilized Microsoft Outlook as well as Microsoft Teams.
Customer Service Team Lead
Arethusa Farm Dairy
04.2021 - Current
- Supported coworkers in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while maintaining long-term relationships.
- Took cash and credit card payments via phone, in person, and through email.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Catering Staff and Bartender
Roger Williams University
10.2022 - 05.2023
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Science - Tourism And Hospitality
Central Connecticut State University
New Britain, CT05-2026
Skills
- Issue management
- Punctual and reliable
- Customer and client relations
- Microsoft office
- Call answering and routing
- Conflict resolution
- Customer complaint resolution
Timeline
Information Specialist
The Learning Center at CCSU
10.2023 - Current
Catering Staff and Bartender
Roger Williams University
10.2022 - 05.2023
Customer Service Team Lead
Arethusa Farm Dairy
04.2021 - Current
Bachelor of Science - Tourism And Hospitality
Central Connecticut State University
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