Summary
Overview
Work History
Education
Skills
Certification
Timeline

Leah Lawyer

West Lafayette,IN

Summary

CAM - Certified Apartment Manager with 20 years experience in student housing in the Purdue and West Lafayette Market - highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, selling, education and resident relations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Community Manager

Cardinal Group Management - Fuse
West Lafayette, IN
03.2019 - Current
  • In 4 years keep a constant delinquency of under 1% monthly.
  • Achieved a 5% to 8%% NOI increase in 2019-2020, 2020-2021, 2021-2022.
  • Achieved a 100% prelease in 2022 for 2023-2024 in 8 weeks with a 12% rate growth
  • Achieved a 100 percent occupancy in 2021-2022 with a 8% increase in rates
  • Achieved a 100% prelease in2020-2021 with a 6% rate growth.
  • Trained and promoted two leasing agents to community managers in 2021-2022.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Supervised 10 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.

Community Manager

Provence Real Estate - Fairway Apartments
West Lafayette, IN
02.2016 - 03.2019
  • CAM designation through the National Apartment Association in June 2018 .
  • Achieved a 12% increase year over year in NOI in 2017.
  • Achieved an increase of 5% in rental rates year over year for 2017-2018 school year as well 2018-2019 school year.
  • Achieved a 52% renewal rate in 2017-2018 and a 57% renewal rate for 2018-2019.
  • Lead two properties through successful sales and due diligence.
  • Promoted to Area Manager over 3 properties in Indiana and Kentucky Managed 267 units and 621 beds.
  • Took pre-leased numbers from 5% too 99.6% percent by move in 2016
  • Implemented and executed a very large capital budget plan delivering on time and under budget.
  • Worked very closely with management company as well as fostering a very positive relationship with the investors.
  • Efficiently managed 6-person staff consisting of maintenance, activities and security personnel.

Community Manager

Education Trust Reality - Cottages on Lindberg
West Lafayette, IN
08.2013 - 03.2015
  • Developed a capital improvement plan and preventive maintenance plan to maintain the value of the Cottages on Lindberg. Monitored spending and ensured follow through on specific project. Always staying within budget.
  • Developed, maintained and executed the marketing and business plan for the the property in order to achieve full market occupancy.  
  • Recruited and hired successful staff to ensure that all departments operated within budget and that resident files are being properly maintained and that the the property is being physically maintained.
  • Developed and executed through staff members, , activities and events that fostered an enjoyable, safe and positive atmosphere to encourage resident retention. Cottages had a 45% renewal rate. 
  • As of March 2015 had a pre-leased number of 80% and was leading the market by 20% in pre-leased as well as in market rates. Again with an average increase in rates by 5% year over year. All within staying in Budget
  • Archived A 100% pre-leased occupancy for 2014-2015 within an eight week period while generating a 6% revenue increase. All while staying within budget.
  • Held the highest occupancy rate within West Lafayette Student Housing market for 2013-2014.
  • Maintained high referral rates and exceptional feedback from previous residents maintaining a 45% renewal rate
  • Followed up with prospects throughout the sales process.
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
  • Researched the current market in West Lafayette to stay informed and give superior customer service and advice to the Corporate team

Community Manager

Trinitas - Cottages on Lindberg
West Lafayette, IN
10.2012 - 08.2013
  • Archived a pre-leased percentage of 99.5% for the 2013-2014 leasing season in an 8 week period with a closing ratio of 91.6% on a 745 bed student property in conjunction with increased revenue.
  • ended the leasing season at 100% occupancy The highest in the West Lafayette Market.
  • Responsible for hiring and training new personnel along with motivating and supervising personnel assigned to the property in order to achieve operational goals and objectives
  • Assists in the formation of projected budgets.
  • responsible for the overall daily, weekly, and monthly reports associated with the property and submits required reports to management
  • Coordinates, secures and monitors vendor and contractor relationships

Assistant Community Manager

Trinitas
West Lafayette, IN
08.2012 - 10.2012
  • Maintains accurate resident records in conjunction with posting daily rents, deposits, and application fees received by residents in computer.
  • Responsible for maintaining and generating daily, weekly, and monthly reports associated with the properties such as monies received, deposits, notices, activities, and invoices
  • Keeps abreast of local market conditions and trends
  • Contributes ideas to Property Manager for marketing property and improving resident satisfaction
  • Maintains positive customer relations/service attitude
  • In the Property Manager's absence, assumes responsibility and accountability for managing the administrative, financial, personnel, maintenance, and leasing aspects of the property

Sales and Marketing Manager

Woodlark Management - Willowbrook West Apartments
West Lafayette, IN
08.2011 - 07.2012
  • Assisted in developing marketing material for properties.Gathered, distributed and maintained all the materials for marketing plans.
  • Managed and trained team of leasing agents
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and residents as necessary.
  • Planned and executed special events for current and potential residents resulting in increased customer satisfaction

Head Leasing Agent

Pinnacle - McCormick Place Apartments
West Lafayette, IN
08.2010 - 08.2011
  • Leasing Head for a 644 bed Student Property
  • Responsible for leading team of leasing agents resulting in significant increase in revenue and elimination of bankruptcy status for the corporation
  • Completed and mailed bills, contracts, invoices and checks

Accounts Payable \Receivable

Pinnacle - McCormick Place Apartments
West Lafayette, IN
06.2009 - 08.2010
  • Transitioned leasing accounting operations to new management
  • Completed and mailed bills,contracts, checks and invoices
  • Calculated, prepared, paid and issued bills , invoices and account statements according to established procedures.
  • communicated with customers, employees and other individuals to answer questions and explain lease questions

Leasing Consultant

Crestview Apartments
West Lafayette, IN
05.2007 - 06.2009
  • Assisted in developing marketing material for properties.
  • Developed an excellent rapport with residents to expand opportunities for growth.
  • Part of team that achieved 100% occupancy during entire tenure resulting in 'excellent' status on performance review

Sales Consultant

Kalan Homes
Lafayette, IN
03.2005 - 05.2007
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained the features, value and benefits of available homes.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Gathered, distributed and maintained all the materials for marketing plans.
  • Followed up with prospects throughout the sales process.
  • Successfully guided home buyers and sellers through sales and purchase of properties.

Education

Licensed Real Estate Sales Person - Real Estate

Indiana Real Estate Training Services - Licensed Real Estate Sales Person
05.2003

Bachelor of Science - Environmental Health

Indiana State University

Skills

  • Proficient in Entrata, MRI, Onesite, Yardi, Tenant Pro, AMSI
  • Proven track record in closing leases
  • Detail-oriented while managing tenants'
  • Competent in Microsoft Office applications accounts
  • Effective trainer of leasing agents
  • Personable
  • New construction
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Microsoft Office
  • Team player
  • Sales and marketing
  • Excellent communication skills
  • Financial budgeting and reporting
  • Community marketing
  • Payment processing
  • Conflict handling

Certification

CAM - Certified Apartment Manager through the National Apartment Association.

Notary Public

Timeline

Community Manager - Cardinal Group Management - Fuse
03.2019 - Current
Community Manager - Provence Real Estate - Fairway Apartments
02.2016 - 03.2019
Community Manager - Education Trust Reality - Cottages on Lindberg
08.2013 - 03.2015
Community Manager - Trinitas - Cottages on Lindberg
10.2012 - 08.2013
Assistant Community Manager - Trinitas
08.2012 - 10.2012
Sales and Marketing Manager - Woodlark Management - Willowbrook West Apartments
08.2011 - 07.2012
Head Leasing Agent - Pinnacle - McCormick Place Apartments
08.2010 - 08.2011
Accounts Payable \Receivable - Pinnacle - McCormick Place Apartments
06.2009 - 08.2010
Leasing Consultant - Crestview Apartments
05.2007 - 06.2009
Sales Consultant - Kalan Homes
03.2005 - 05.2007
Indiana Real Estate Training Services - Licensed Real Estate Sales Person - Licensed Real Estate Sales Person, Real Estate
Indiana State University - Bachelor of Science, Environmental Health

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Leah Lawyer