Leah Lewis
Customer Service Representative
Fort Worth,TX
Summary
Innovative Call Center Representative with1-2 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Customer Service Sales
Etech
Dallas, Tx
03.2022 - 05.2022
- Sale cable, internet and home phone services
- Assist customers with moving services from their current to new address
- Assist customers with upgrading their services
Customer Service
The Cmi Group
Coppell, Tx
02.2021 - 06.2021
- Inform customers of their past due tolls
- Collect payments and set up payment plans
Customer Service Representative
Robert Half, Lynx Glass
Irving, TX
06.2020 - 07.2020
- Provided excellent customer service to various auto glass retailers, customers, and State Farm agents
- File glass claims as per requested by the customers, auto glass retailers and State Farm agents alike
- Set appointment times for the auto glass retailer as it pertained to the customers need for windshield and tempered glass for the automobile
Customer Service Representative
Modis Staffing, Charles Schwab
Westlake, TX
03.2020 - 06.2020
- Reset passwords and generate two step verification codes for client
- Provide beneficiary's name to customer for verification on a persons account, when asked
- Verify the amount in a clients account when asked to
- Help clients set up their accounts with Schwab for the first time
- Order checks for the clients in books of 100, 200, and 300
Customer Service Representative
Aventiv Technologies
Carrolton, TX
11.2019 - 02.2020
- Provided excellent customer service to various audiences associated with correctional facilities
- Added money to accounts, troubleshoot issues, and explain how the system to works to members
- Assist in assigning PIN/PAN data entry, blocks and unblocks, debit & prepaid transactions, and investigations of inmate and facility complaints
Customer Service Representative
Genpact LLC
Richardson, TX
06.2019 - 11.2019
- Accurately entered customer, field, and sales associate orders
- Responded to credit related inquiries (card payments and initiate dispute / credit re-bill process)
- Researched and responded to customer and field complaints
- Logged all call transactions into the designated computer software system
Customer Service Representative
IQor
Plano, TX
12.2018 - 06.2019
- Processed orders for customers and payments on delinquent accounts
- Verified account information for accuracy and update if information is incorrect
- Answered inbound calls responding to customer’s needs and issues
Education
Vocational in Office and Administration -
North Texas Job Corps
09.2018 - 08.2019
LIFT) - undefined
Mountain View College
08.2016 - 06.2017
Associate of Arts - Social Work
Tarrant County College District
Fort Worth, TX 08.2021 - Current
Skills
Experience data entryundefined
Certification
Certified in Microsoft Word / PowerPoint
Timeline
Customer Service Sales
Etech
03.2022 - 05.2022
Associate of Arts - Social Work
Tarrant County College District
08.2021 - Current
Customer Service
The Cmi Group
02.2021 - 06.2021
Customer Service Representative
Robert Half, Lynx Glass
06.2020 - 07.2020
Customer Service Representative
Modis Staffing, Charles Schwab
03.2020 - 06.2020
Customer Service Representative
Aventiv Technologies
11.2019 - 02.2020
Customer Service Representative
Genpact LLC
06.2019 - 11.2019
Customer Service Representative
IQor
12.2018 - 06.2019
Vocational in Office and Administration -
North Texas Job Corps
09.2018 - 08.2019
LIFT) - undefined
Mountain View College
08.2016 - 06.2017
Certified in Microsoft Word / PowerPoint
Certified in Customer Service
Certified in Bankroll Deposit
Certified in Numeric Filing
Certified in Alpha Numeric Filing
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