MICAH EVANS
Aurora,United States
Summary
Customer service expert adept at navigating complex patient interactions and delivering tailored solutions. Proven ability to conduct effective outreach, educate clients on services, and manage high-volume communications. Utilizes strong problem-solving and relationship management skills to contribute to overall patient satisfaction and trust.
Overview
9
9
years of professional experience
Work History
Customer Service Sales
Oak Street Health
Aurora , IL
02.2025 - Current
- Conducted outbound calls to prospective and existing patients, enhancing awareness of services.
- Responded to inbound calls, addressing inquiries regarding Oak Street Health offerings.
- Educated potential patients on available healthcare services and associated benefits.
- Followed up with leads, increasing appointment completion and patient engagement.
- Cultivated positive relationships with patients while delivering exceptional customer service.
- Scheduled appointments and assisted patients with enrollment navigation.
- Documented call details, patient information, and follow-up actions in company systems.
- Collaborated with clinic and outreach teams to effectively attract new patients.
Admissions Advisor (Remote)
DeVry University
Chicago
01.2022 - Current
- Conduct interviews to determine their motivation for attending college; understand their career goals, and help them overcome obstacles that would prevent them from completing their education.
- Present information about the benefits of higher education, tailoring the message to the student's needs and career goals.
- Facilitated admissions process by responding to inquiries, connecting students with financial aid and academic advisors, collecting necessary documentation, and ensuring completion of admissions testing.
- Managed incoming and outbound calls with prospective students, providing information and support throughout the admissions journey.
Business Development Manager (Remote)
eFinancial
Chicago
01.2021 - 12.2021
- Implemented a customer segmentation strategy that identified and targeted high-value customers, resulting in a 15% increase in revenue.
- Managed high volume of inbound and outbound calls, consistently meeting company metrics for service quality. Assessing customer accounts and policy schedules.
- Screened calls for current and potential insurance customers, scheduling appointments with personal agents to enhance customer service.
Hostess and Server
Pasta Per Trio
Ann Arbor
10.2019 - 03.2020
- Greeted and seated guests efficiently, creating a welcoming atmosphere.
- Provided menus and informed guests about daily specials and promotions.
- Took customer orders accurately and efficiently communicated them to kitchen staff, ensuring timely service.
- Welcomed guests upon arrival, operated POS system, prepared food items, and maintained cleanliness of restaurant to ensure a positive dining experience.
Service Representative
Hanscom Federal Credit Union
Bedford
01.2018 - 09.2019
- Managed customer accounts to ensure satisfaction and retention.
- Assisted members with account inquiries and transaction processing.
- Provided information on credit union products and services to enhance member satisfaction.
- Resolved member issues through effective communication and problem-solving techniques.
Education
BA - Psychology
University Of Michigan
Ann Arbor12-2020
Associate of Social Science -
Wayne County Community College
DetroitSkills
- Customer management
- Lead Generation
- Consultative Selling
- Product Education
- CRM Documentation
- Data Analysis
- Data Entry
- Appointment scheduling
- Communication effectiveness
- Customer Engagement
- Client Relations
- Client Retention
- Cross-Selling
- Team Building
- Team collaboration
- Adaptability
- Problem solving
- Conflict Resolution
- Attention To Detail
- Multitasking
- Time Management
- Time optimization
- Learning adaptability
- Communication
- Interpersonal Communication
- Microsoft 365 Suite
- Competitive Analysis
Timeline
Customer Service Sales
Oak Street Health
02.2025 - Current
Admissions Advisor (Remote)
DeVry University
01.2022 - Current
Business Development Manager (Remote)
eFinancial
01.2021 - 12.2021
Hostess and Server
Pasta Per Trio
10.2019 - 03.2020
Service Representative
Hanscom Federal Credit Union
01.2018 - 09.2019
BA - Psychology
University Of Michigan
Associate of Social Science -
Wayne County Community College