Leah Lowe
RALEIGH,NC
Summary
Dedicated server with strong customer service skills, ensuring order accuracy and guest satisfaction. Proven ability to adapt during peak hours and maintain a welcoming atmosphere.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Rucker Johns Restaurant
06.2025 - 08.2026
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Accurately processed orders and managed transactions using POS systems.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Adapted quickly to changing demands during peak hours to maintain service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Il Cigno Italiano
11.2023 - 05.2025
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating with staff to accommodate guest needs seamlessly.
- Assisted in training new hostesses, fostering teamwork and service excellence.
- Handled guest inquiries and complaints professionally, enhancing customer satisfaction levels.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Monitored dining area for cleanliness and ambiance, contributing to welcoming atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Swansboro High School
Swansboro, NCBachelor of Arts -
North Carolina State University
Raleigh, NC05-2028
Skills
- Strong work ethic
- Customer service
- Safe food handling
- Menu memorization
- Order accuracy
- Professional appearance
- Guest engagement
Certification
- ServSafe Food Protection Manager Certification, National Restaurant Association, Issued March 2024 - Expires March 2029
Timeline
Server
Rucker Johns Restaurant
06.2025 - 08.2026
Restaurant Hostess
Il Cigno Italiano
11.2023 - 05.2025
High School Diploma -
Swansboro High School
Bachelor of Arts -
North Carolina State University