Leah Martinez
Joliet,IL
Summary
Ambitious, dependable and bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
Midwest Orthopedics At Rush
07.2023 - Current
- Created a conducive environment for healing by developing trusted relationships with patients and their families.
- Ensured a clean and organized therapy environment, increasing safety and efficiency.
- Answered phones and conducted modest clerical tasks to ensure seamless operations while attending to varied program demands.
- Set up appointments with patients to fulfill treatment needs and deliver high-quality care.
- Increased client satisfaction by making continuous follow-up calls to confirm appointments and handle complaints.
- Developed meaningful and consistent communication with patients to build collaborative relationships.
Customer Service Representative
State Farm
01.2022 - 06.2023
- Handled escalated calls efficiently, resulting in positive results for both clients and the company
- Assisted customers with Spanish-language inquiries in a timely manner.
- Complied with consumer demands for information on the company, its products, and services.
- Developed rapport with customers through active listening resulting in increased retention rates and favorable client feedback.
- Increased consumer base through cold calling, networking, and relationship development.
- Created monthly and weekly reports on sales performance with suggestions for achieving sales targets.
Office Assistant
College Students Landscaping
02.2021 - 01.2022
- Completed secretarial duties, including mail distribution, copying, and filing.
- Communicated with clients via phone, email, or in person to deliver information.
- Processing of documents quickly and accurately, along with timely submission.
- Acquired and kept up office supplies.
- Used Excel to develop and manage budgets, balance sheets, and other financial statements.
- Discretely handled sensitive material, keeping privacy when handling financial or personnel files.
Education
Associate of Applied Science - Physical Therapist Assistant
Fox College
Tinley Park, IL08.2024
High School Diploma -
Joliet Central High School
Joliet, IL05.2021
Skills
- Customer Service
- Critical Thinking
- Appointment Scheduling
- Building rapport
- Spanish translation
- Administrative Support
- Patient chart management
- Friendly, Positive Attitude
- Flexible and Adaptable
- Goal-Oriented
- Financial record keeping
- Attention to Detail
Certification
- CPR certification 2023-2025
- Licensed Auto Insurance - 2022-2024
- Licensed Home Insurance - 2022- 2024
- HIPPA 360 training certification - 2023
Clinical Experience
PT 274 - Floyd Medical Hospital
February 2024- April 2024
- Efficiently utilized Excel, Athena, Epic software for chart reviewing and documentation
- Use of evidence based practices to assist patient's restore function suffering from non-operative and post-operative neurological injuries
- Worked assigned supervising PTs, engaging in daily communications in order to enhance quality of care for all patients and patient's family members
- Worked with interdisciplinary team to provide quality care for neurological patients
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
- Ignacio Miranda - (951)216-8906
- Jessica Quiroz - (972)206-7296
- Midian Quiroz - (706)266-9652
Timeline
Rehabilitation Technician
Midwest Orthopedics At Rush
07.2023 - Current
Customer Service Representative
State Farm
01.2022 - 06.2023
Office Assistant
College Students Landscaping
02.2021 - 01.2022
Associate of Applied Science - Physical Therapist Assistant
Fox College
High School Diploma -
Joliet Central High School
- CPR certification 2023-2025
- Licensed Auto Insurance - 2022-2024
- Licensed Home Insurance - 2022- 2024
- HIPPA 360 training certification - 2023
Similar Profiles
Kaneda L SercyeKaneda L Sercye
Patient Service Representative at Midwest Orthopedics At RushPatient Service Representative at Midwest Orthopedics At Rush
DANA QUADDANA QUAD
Rehab Technician at Midwest Orthopedics at RushRehab Technician at Midwest Orthopedics at Rush
Stephanie LopezStephanie Lopez
Patient Scheduling Coordinator (Remote) at Midwest Orthopedics at RushPatient Scheduling Coordinator (Remote) at Midwest Orthopedics at Rush