Microsoft Excel
Leah Mattey
Psychology Student / Supervisor
Jackson Township,NJ
Summary
Motivated student working toward B.A in Psychology, Gender Studies and Intersectionality. Possesses experience in research and administration. Proven success working within fast-paced, collaborative settings.
Effective Student committed to learning, developing skills in Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Motivated with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office, MS Powerpoint, and fluency in virtual work. Known for accomplishing objectives and best-in-class time management.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Supervisor
Gloria Jean's Coffees
05.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Achieved results by working with staff to meet established targets.
Home Health Aide
Edison Home Health Care
01.2020 - Current
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supervised daily activities and provided assistance to patients
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Undergraduate Intern
Wholehearted Healing Collective
01.2022 - 04.2022
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Produced high-quality communications for internal and external use.
- Developed social media content for Twitter, Instagram and Facebook.
- Collaborated with team to optimize workflow and achieve objectives.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Jackson Memorial High School
01.2015 - 01.2019
Bachelor of Arts - BA - Psychology
Monmouth University
01.2019 - Current
Skills
Interpersonal SkillsData AnalysisResearchIBM SPSSStatisticsQualitative ResearchQuantitative ResearchDesign ResearchResearch Design
Team Building
Training and mentoring
Strategic planning
Staff Management
Project Management
Critical Thinking
Priority management
Inventory oversight
Affiliations
United States Veteran's Affairs
Certification
CITI Program Training - Social and Behavioral Research
Accomplishments
- Supervised team of fifteen staff members.
- Resolved product issue through consumer testing.
Software
Microsoft Powerpoint
IBM SPSS Statistics
Microsoft Word
Timeline
CITI Program Training - Lab Animal Research
09-2022
Undergraduate Intern
Wholehearted Healing Collective
01.2022 - 04.2022
Supervisor
Gloria Jean's Coffees
05.2021 - Current
CITI Program Training - Social and Behavioral Research
10-2020
Home Health Aide
Edison Home Health Care
01.2020 - Current
Bachelor of Arts - BA - Psychology
Monmouth University
01.2019 - Current
High School Diploma -
Jackson Memorial High School
01.2015 - 01.2019