Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Mickley

Lehighton,Pennsylvania

Summary

Proactive Barista Trainer and Customer Service Representative with extensive experience in customer satisfaction and staff training. Proven skills in problem-solving, conflict resolution, and maintaining health and safety compliance. Bringing a strong focus on team development and delivering prompt, accurate service to enhance customer relationships.

Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Giant Food Stores - Starbucks
08.2022 - Current

Customer Service Representative

Giant Food Stores
10.2021 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Created valuable relationships with customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.

Education

Bachelor of Business Administration - Business Management

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05.2027

High School Diploma -

Lehighton Area High School
Lehighton
06.2023

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Customer Service
  • Problem-solving abilities
  • Conflict Resolution

Timeline

Barista Trainer

Giant Food Stores - Starbucks
08.2022 - Current

Customer Service Representative

Giant Food Stores
10.2021 - 08.2022

Bachelor of Business Administration - Business Management

Bloomsburg University of Pennsylvania

High School Diploma -

Lehighton Area High School
Leah Mickley