Leah Moore
Antioch,TN
Summary
Dynamic professional with extensive experience in payroll, analytics and insurance, notably at Covenant Physician Partners. Excelled in researching data, garnishment processing and leadership, enhancing customer retention by 30%. Skilled in UltiPro (UKG) and conflict resolution, I drive results through effective problem-solving and organizational skills.
Overview
19
19
years of professional experience
Work History
Payroll Specialist
Covenant Physician Partners/USPI/Tenet HealthSystems
Nashville, TN
02.2022 - Current
- Responsible for all aspects of payroll administration for a defined group of employees, including data entry of new hires, terminations, and employee updates, such as changes to pay rates, org levels, tax statuses, and direct deposits
- Prepare and submit bi-weekly and monthly payroll using UKG and UltiPro to produce accurate payments by ensuring that time and attendance reports balance to imported pay data batches
- Process, review multi-state bi-weekly and monthly payroll for 2300+ employees
- Perform payroll/financial reporting
- Run reports on all new hires per pay period
- Provide support to Payroll Specialist Sr for processing of daily manual check requests – void & reissues, advances, reimbursements, bonuses
- Prepare and calculate off-cycle payments for manual check funding
- Accurately prepare work in accordance with established department procedures
- Running Employee Attendance Reports for Managers and canceling any Time off Request for PTO not being used
- Assisting Managers with entering hours or any other issues they may have with an employee's timecard
- Audit source documents to ensure receipt of appropriate approvals
- Perform self and peer review to ensure accurate data entry and maintain database integrity
- Provide timely, knowledgeable, and courteous service to internal and external customers
- Receive, enter, answer, and maintain (including filing) garnishments in accordance with federal and state requirements
- Create and run reports using UltiPro BI Reports and UKG Report Generator
- Additional duties may include but are not limited to processing Physician compensation and bonuses
- Provide support and serve as back-up to fellow Payroll Specialists
- Stay abreast of current payroll laws and changes and ensure processes and policies follow these rules for multiple states
- Assist HR with onboarding and setting up of new/rehire employees
Payroll Assistant (Contracted employee)
Contractor Accounting Principles/OneOncology
Nashville, TN
12.2021 - 02.2022
- Compiled union members' payroll registers, W-2s and quarterly company tax reports as requested for audit purposes
- Prepared state taxes for payment; assisted the billing department with data entry, assisted accounts payable with data entry, printing checks, and reconciling statements
- Organized and maintained daily spread sheets for tax purposes
- Coordinate the distribution of all payroll checks, and W-2’s to employees
- Maintained accurate payroll tax files and records in a timely manner
- Prepared and updated Excel tracking and statistical spreadsheets accurately and promptly
- Processed and scanned mail for payroll
- Maintained biweekly and monthly accurate documentation
- Provided direct support to the Accounting Manager
- (Excel)
- Approved and denied direct deposit for employees in workday
- Tracked missing data for new employees
License Insurance Agent
American Republic Insurance Services
Brentwood, TN
05.2021 - 12.2021
- Presented insurance plans available through many of the major insurance carriers that met Affordable Care Act Standards (Humana, Cigna, United Healthcare, Aetna, Amerigroup, WellCare, and Blue Cross Blue Shields)
- Advised and counseled customers through precise communication which insurance plans best suited their needs and budget
- Focused and dedicated insurance professional motivated to drive sales and provide superior customer service
- Maintained client files; ensured that returning customers were served to the best service level possible
- Met with prospective customers in their homes to calculate quotes and educate potential clients on insurance options
- Working cold and warm leads to developing a large book of business
- Optimized Broker office to manage and convert quailed leads
Remote Medicare Insurance Sales Agent
Total Insurance Brokers
Nashville, TN
10.2020 - 12.2020
- Presented insurance plans available through many of the major insurance carriers that met Affordable Care Act Standards (Humana, Cigna, United Healthcare, Aetna, Amerigroup, WellCare, and Blue Cross Blue Shields)
- Advised and counseled customers through precise communication which insurance plans best suited their needs and budget
- Worked in a call center that specialized in Medicare
- Focused and dedicated insurance professional motivated to drive sales and provide superior customer service
- Maintained client files; ensured that returning customers were served to the best service level possible
- Handled high call volume of inbound/outbound calls in the range of 100+ calls a day
- Meet monthly sales goals
Call Quality Auditor
Inovalon
Nashville, TN
10.2019 - 02.2020
- Conducted quality monitoring of inbound and outbound calls for customer service department to ensured quality customer service, and adherence to company policies
- Ensured that all representatives are educated and appropriately trained in all HIPAA guidelines
- Meet with Customer Service Representatives to review and discuss improvement and training opportunities
- Maintained confidentiality when monitoring calls and addressing compliance issues
- Provided timely feedback to management staff
Payroll Account Manager
Comdata/Fleetcor
Nashville, TN
07.2018 - 10.2019
- Managed and oversee payroll clients for over 300 companies
- Communicated with HR Generalist, Payroll Specialist, and company owners regarding payroll
- Provided excellent customer service to payroll clients and handled any escalation in a courteous and timely manner
- Managed and processed various types of payrolls in multiple states
- Ensured accurate, timely processing of payroll files for clients (Dayforce)
- Resolved any payroll discrepancies and kept a balance of all accounts
- Handled and delivered biweekly Ceridian payroll reports to the accounting department
- Adhered to payroll best practices for the organization
- Maintained payroll information by data collection, calculation, and entry
- Prepared relevant reports on a daily, monthly, and annual basis
- Adhered to quality standards, proper procedures, and the timely corrections of any errors
CSA, Account Opening & Maintenance (Contracted employee)
UBS/CyberThink
Nashville, TN
01.2017 - 07.2018
- Reviewed and processed incoming documents for clients
- Provided Client Advisors with support with document management
- Ensured that the document records correspond with data in the system
- Modified, updated, and distributed policies (including the maintenance of the required document checklist); communicate constantly by delivering updated procedures to branches and home office
- Devised and facilitated training relating to account documentation policies and procedures for branches
- Researched corporate laws of different countries to ensure all required documentation is received Recommended account opening related enhancements to the systems and policies, and procedures, and implementation accordingly
Insurance Specialist (Contracted employee)
Public Consulting Group/Walrath Recruiting
Nashville, TN
04.2016 - 11.2016
- Served as a liaison for the state of NY to assist medical providers with claim submission
- Enrolled providers into the state database to use the provider web portal
- Received inbound and make outbound telephone calls to assist providers with errors found on claims
- Reviewed complaints, issues, and requests to ensure all appropriate information has been obtained for billing
- Corresponded with commercial insurance and Medicaid on claim status and errors for provider
- Effectively communicated solutions to providers’ problems
- Knowledge of claims and familiarity with claims terminology
Customer Care Specialist
Fresenius Rx
Franklin, TN
06.2014 - 03.2016
- Received inbound and make outbound telephone calls to assist patients/dietitians/nurses with reorders of medications, check status and track orders of patient's prescription drugs and resolved customer concerns
- Reviewed and delivered email correspondence daily; follow up with supervisor on weekly progress
- Reviewed complaints, issues, and requests to ensure all appropriate information has been obtained
- Maintained records of all customer/patient interactions and transactions in the pharmacy data system
- Effectively communicated solutions to customer problems and concerns to build customer loyalty and retention
Appeals Coordinator/Claims (Contracted employee)
Medsolutions/Randstad
Franklin, TN
11.2013 - 06.2014
- Managed the claims process
- Responsible for screening and thoroughly investigating new losses to determine liability and identify coverage exposures
- Logged, tracked, and processed appeals and grievances forwarded to the appeals and grievances team
- Investigated grievance and appeal requests using basic clinical knowledge, Medicare National Correct Coding Initiatives (NCCI) and procedure coding guidelines for professional and institutional claims (HCPC, CPT and DRG's)
- Tracked appeals and grievances cases by line of business for compliance and review
- Communicated and coordinated with both claimant and Claim Adjuster
- Analyzed and evaluated policyholder loss data to determine loss causes and trends
- Performed administrative activities including documenting authorizations, reviewing, and forwarding treatment authorization letters to providers
- Knowledge of claims and familiarity with claims terminology
SharePoint Clerk (Contracted employee)
UHG/Aerotek
Franklin, TN
06.2013 - 01.2014
- Analyzed, updated, and documented information on SharePoint for tracking purposes
- Created, updated, and maintained Share Point site
- Handled and corresponded to multiple emails from billing coders and management
- Submitted and moved billing documents to files on company database
- Researched database for missing files
- Printed, scanned, and filed documents
Quality Assurance/Trainer/Rx & DME Customer Service Rep
AmMed Direct
Antioch, TN
03.2006 - 03.2012
- Developed training material / Curriculum for New Hire CSR's
- Created, updated, and maintained reference material on Share Point site, Scorecards, the Pharmacy
- Customer Service training manual, policy, and procedures
- Assisted management and HR with pre-screening new hires
- Conducted quality monitoring of inbound and outbound calls for the pharmacy customer service department to ensure quality customer service, and adherence to company policies
- Ensured that all representatives are educated and appropriately trained in all HIPAA guidelines
- Meet with Pharmacy Customer Service Representatives to review and discuss improvement and training opportunities
- Maintained confidentiality when monitoring calls and addressing compliance issues
- Ensured the necessary spreadsheets are completed and updated accurately; prepared and analyzed quality reports for management staff to review
- Ensured all Pharmacy Customer Service Representatives were following proper procedures and call handling techniques
- Provided timely feedback to management staff, trained new associates, troubleshooter, and assisted in resolving problems
- Assisted Team Lead and Customer Service Manager in researching patient queries regarding order shipments, order on hold, etc
- As is necessary
- Made inbound and outbound telephone calls to assist patients with reorders of medications and diabetic supplies
- Reviewed and delivered email correspondence daily; followed up with supervisor on weekly progress; effectively communicated and resolved customer concerns
Financial Coach
Primerica
Nashville, TN
02.2014
- Provided one-on-one coaching
- Assisted participants with goal setting, budgeting, credit rebuilding, debt repayment, savings, utilization of high-quality financial services, and asset development
- Ensured that participants follow up with referrals to other financial services professionals
- Maintained files for each coaching session that include the intake form, credit report, counselor's analysis, and corrective action plan
- Monitored participant progress toward financial goals
Education
Certificate of Technical Studies - Data Analytics
Pivot Technology
Nashville, TN03-2025
BS - Organizational Leadership, Project Management
Union University
05.2015
Skills
- Payroll
- UltiPro
- Workday
- Training Development
- Multi-tasking
- Adult Training
- Salesforce
- SharePoint
- Quality Assurance
- HIPAA Compliant
- Conflict resolution
- Customer Retention
- Customer Service
- Curriculum design
- Interpersonal skills
- Management skills
- Analytical skills
- Organizational skills
- Leadership skills
- Problem-solving skills
- Garnishment processing
- New hire processing
Competenciesandinterests
Accident Life/Health Insurance 2236673, AHIP certified, MS Office, Excel, PowerPoint, SharePoint, Salesforce, Dayforce, Workday, UltiPro, UKG, References upon request
References
References available upon request.
Timeline
Payroll Specialist
Covenant Physician Partners/USPI/Tenet HealthSystems
02.2022 - Current
Payroll Assistant (Contracted employee)
Contractor Accounting Principles/OneOncology
12.2021 - 02.2022
License Insurance Agent
American Republic Insurance Services
05.2021 - 12.2021
Remote Medicare Insurance Sales Agent
Total Insurance Brokers
10.2020 - 12.2020
Call Quality Auditor
Inovalon
10.2019 - 02.2020
Payroll Account Manager
Comdata/Fleetcor
07.2018 - 10.2019
CSA, Account Opening & Maintenance (Contracted employee)
UBS/CyberThink
01.2017 - 07.2018
Insurance Specialist (Contracted employee)
Public Consulting Group/Walrath Recruiting
04.2016 - 11.2016
Customer Care Specialist
Fresenius Rx
06.2014 - 03.2016
Financial Coach
Primerica
02.2014
Appeals Coordinator/Claims (Contracted employee)
Medsolutions/Randstad
11.2013 - 06.2014
SharePoint Clerk (Contracted employee)
UHG/Aerotek
06.2013 - 01.2014
Quality Assurance/Trainer/Rx & DME Customer Service Rep
AmMed Direct
03.2006 - 03.2012
Certificate of Technical Studies - Data Analytics
Pivot Technology
BS - Organizational Leadership, Project Management
Union University
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