Motivated leader with a strong background in cash handling and customer service. Recognized for creative thinking and bilingual communication skills, contributing to improved workflow and enhanced customer experiences.
Work History
Shift Leader
2 Years 10 Months
CVS Pharmacy | 12.2023 - Current
Supervised daily operations, ensuring efficient workflow and adherence to company policies.
Trained and mentored new team members on store procedures and customer service standards.
Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
Managed inventory levels, facilitating restocking processes to maintain product availability.
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Tutor
8 Months
Self Employed Services | 09.2022 - 05.2023
Developed customized lesson plans tailored to individual student needs.
Utilized various educational tools and resources to enhance learning engagement.
Fostered a positive learning environment that encouraged student participation.
Assessed student progress through regular evaluations and feedback sessions.
Provided live translations from English to Spanish to kids who were not native English speakers
Collaborated with parents to discuss student performance and areas for improvement.
Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Cashier/ Server /Front of House Employee
2 Years 1 Month
Anthony's Pizza | 03.2021 - 04.2023
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer operations and balanced daily receipts.
Assisted in training new staff on operational procedures and customer engagement strategies.
Implemented improvements in checkout processes, enhancing overall customer experience.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
East Rockaway JR. SR. High School | East Rockaway, NY | 06-2024