Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Leah Ortega Herrera

CVS Pharmacy
East Rockaway,NY
2
Languages
6
years of professional experience

Motivated leader with a strong background in cash handling and customer service. Recognized for creative thinking and bilingual communication skills, contributing to improved workflow and enhanced customer experiences.

Work History

Shift Leader

2 Years 10 Months
CVS Pharmacy | 12.2023 - Current
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new team members on store procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Managed inventory levels, facilitating restocking processes to maintain product availability.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Tutor

8 Months
Self Employed Services | 09.2022 - 05.2023
  • Developed customized lesson plans tailored to individual student needs.
  • Utilized various educational tools and resources to enhance learning engagement.
  • Fostered a positive learning environment that encouraged student participation.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Provided live translations from English to Spanish to kids who were not native English speakers
  • Collaborated with parents to discuss student performance and areas for improvement.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Cashier/ Server /Front of House Employee

2 Years 1 Month
Anthony's Pizza | 03.2021 - 04.2023
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer operations and balanced daily receipts.
  • Assisted in training new staff on operational procedures and customer engagement strategies.
  • Implemented improvements in checkout processes, enhancing overall customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked a flexible schedule and extra shifts to meet business needs.

Education

High School Diploma

East Rockaway JR. SR. High School | East Rockaway, NY | 06-2024

Bachelor of Arts - Sociology, Legal Studies

Hunter College | New York, NY | 05-2028

Skills

Cash handling
Team leadership
Creative thinking
Conflict resolution
Bilingual
Goal setting and tracking
Team leadership
Team collaboration
Efficient
Positive attitude
Patience and empathy
Problem-solving skills
Team leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

CVS Pharmacy
12.2023 - CurrentRead More

Tutor

Self Employed Services
09.2022 - 05.2023Read More

Cashier/ Server /Front of House Employee

Anthony's Pizza
03.2021 - 04.2023Read More

Hunter College

Bachelor of Arts from Sociology, Legal Studies
Read More

East Rockaway JR. SR. High School

High School Diploma
Read More
Leah Ortega Herrera