Leah Pavon
Newbury Park,CA
Summary
Dynamic professional with proven track record at North Island Credit Union, showcasing exceptional attention to detail and excellent communication. Thrived in fast-paced environments, significantly enhancing customer satisfaction and efficiently managing financial transactions. Expert in time managemnt and fostering positive interactions, adept at adapting to varied roles with enthusiasm and comkpetence.
Overview
4
4
years of professional experience
Work History
Financial Customer Service Representative
North Island Credit Island
11.2023 - Current
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Answered customer questions regarding account information, transaction processing and fees.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Cross-sold bank products and service to customers.
Boutique Specialist
Nespresso
09.2023 - 07.2024
- Created a positive shopping environment by providing personalized attention to each customer.
- Handled customer complaints quickly and efficiently to maintain a high level of satisfaction.
- Manage daily operations including opening and closing store, cash handling, and customer transactions.
Warehouse Associate
Wildflower Cases
10.2020 - 07.2023
- Packaged and sealed products according to order size and specifications
- Maintained company inventories and completed product counts for reports
- Processed returns promptly according to established procedures
Education
Bachelor of Science - Business Economics
California State University - Northridge
Long Beach, CA07-2026
High School Diploma -
Newbury Park High School
Thousand Oaks, CA06.2021
Skills
Attention to Detail
Excellent Communication
Flexible and Adaptable
Time Management
Friendly, Positive Attitude
Timeline
Financial Customer Service Representative
North Island Credit Island
11.2023 - Current
Boutique Specialist
Nespresso
09.2023 - 07.2024
Warehouse Associate
Wildflower Cases
10.2020 - 07.2023
Bachelor of Science - Business Economics
California State University - Northridge
High School Diploma -
Newbury Park High School
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