Leah Peterson
Madison,WI
Summary
Versatile and adaptable professional with a strong work ethic. Proven ability to build relationships and resolve conflicts while prioritizing safety and compliance. Recognized for solving problems under pressure and providing exceptional guest experiences through personalized service and clear communication. Dedicated to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Server
Nook
Madison, WI
09.2021 - Current
- Built trusting relationships with guests and adapted to diverse cultural needs, demonstrating interpersonal awareness and cultural sensitivity.
- Assessed individual needs and tailored recommendations, mirroring a client-focused service approach.
- Coordinated fast-paced, detail-sensitive workflows.
- Advocated for guest needs by ensuring dietary, accessibility, and preference-based accommodations were promptly addressed.
- Educated guests on complex information (wine profiles, pairings, sourcing) in accessible, nonjudgmental language.
Cook
Heritage Tavern
Madison, WI
11.2021 - 09.2024
- Maintained composure and problem-solved rapidly during high-pressure service, demonstrating emotional resilience essential for crisis-oriented client support.
- Followed strict safety and sanitation protocols, reflecting an understanding of compliance, ethical standards, and client well-being.
- Adapted quickly to unexpected challenges such as dietary changes, equipment failures, and fluctuating volume, demonstrating flexibility and resourcefulness.
- Managed multiple tasks simultaneously (prep, cooking, plating), showcasing strong organizational and time-management skills.
- Communicated clearly and respectfully across roles to ensure guest satisfaction, reinforcing strengths in client-centered communication.
Education
Bachelor of Science - Biochemistry
Madison Area Technical College
Madison, WI05-2028
Skills
- Strong work ethic
- Team collaboration
- Conflict Management
- Organizational Skills
- Problem-Solving and Adaptability
- Relationship building
- Safety and Compliance
Timeline
Cook
Heritage Tavern
11.2021 - 09.2024
Server
Nook
09.2021 - Current
Bachelor of Science - Biochemistry
Madison Area Technical College