Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Leah Puffenbarger

Bowling Green,OH

Summary

Dynamic and dedicated professional with a strong background in customer service and safety management from Einstein Bagels and Lake County YMCA. Proven ability to enhance patron satisfaction and team performance through effective communication and mentorship. Skilled in cash handling and emergency response, demonstrating integrity and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Cashier

Einstein Bagels
10.2023 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring balanced drawers and accurate cash handling.
  • Assisted in training new staff on customer service protocols and operational procedures.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.

Lead Lifeguard

Lake County YMCA
08.2023 - 08.2025
  • Monitored pool area for hazards, maintaining a safe environment for patrons.
  • Improved patron satisfaction through consistent enforcement of facility policies resulting in a safer environment.
  • Regular staff meetings where I led conversations about improvements for the future.
  • Provided guidance and mentorship to junior lifeguards, enhancing team performance and confidence.

Lifegaurd

Lake County YMCA
04.2021 - 01.2025
  • Monitored pool environment for safety risks and maintained vigilance to ensure guest safety.
  • Responded to emergencies with first aid and rescue techniques, ensuring quick and effective interventions.
  • Assisted patrons in understanding pool rules and regulations, promoting a safe recreational experience.
  • Conducted regular safety checks on lifeguard equipment and facilities to maintain operational readiness.

Education

High School Diploma -

Riverside Local Schools
Painesville, OH

Bachelor of Science - Communication Sciences And Disorders

Bowling Green State University
Bowling Green, OH
05-2027

Skills

  • Customer service
  • Teamwork
  • Work ethic and integrity
  • Patience and empathy

Accomplishments

VP Risk Management for Alpha Chi Omega, Beta Phi chapter

Chapter President for Alpha Chi Omega, Beta Phi chapter

Choose Ohio First S.T.E.M scholarship recipient

Timeline

Cashier

Einstein Bagels
10.2023 - Current

Lead Lifeguard

Lake County YMCA
08.2023 - 08.2025

Lifegaurd

Lake County YMCA
04.2021 - 01.2025

High School Diploma -

Riverside Local Schools

Bachelor of Science - Communication Sciences And Disorders

Bowling Green State University

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Leah Puffenbarger