Leah Reitz
New Albany,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Fourth Street Live
06.2023 - Current
- Managed a team of 20+ employees.
- Handled cash and recorded opening and closing safe counts.
- Familiar with Aloha and Shift 4 sale systems.
- Effectively communicated with teammates via email on Outlook and Teams.
- Planned and operated high volume events.
- Worked with guests that are hosting successful private events.
- Kept accurate records of inventory and recording in Restaurant365.
- Logged daily sales and cash deposits.
- Led interviews anding hiring of potential candidates for open positions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Server/Bottle Service
PBR Louisville
04.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bottle Service
PBR Louisville
06.2019 - 03.2020
General Manager
Journey’s
07.2013 - 06.2015
- Managed a team of 10+ employees.
- Exceeded our stores yearly sales goal by 100K+.
- Monitored cash and nightly deposit drops.
- Kept an accurate record on inventory on hand.
- Managed incoming and outgoing inventory transfers.
- Observed employee sales goals and held bi-weekly performance reviews with team members to discuss how to reach their personal sales goals and expectations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Set and exceeded individual and store sale goals.
- Led recruiting, hiring, and training new talent.
- Kept a daily log and sharing with upper management nightly/weekly.
- Managed budget implementations, employee reviews, training, and schedules.
Server
Applebee’s
09.2021 - 02.2022
Server
Denny’s Diner
03.2019 - 09.2019
Server
Chuy’s Tex Mex
02.2022 - 06.2023
Server
Cardinal Hall of Fame Café
07.2017 - 02.2019
assembly line worker
GE appliance Park
09.2017 - 02.2019
Server
Brick House Tavern & Tap
06.2015 - 07.2017
Package Handler, Loader
UPS
08.2013 - 02.2014
Janitorial Services
Voith
02.2013 - 04.2013
Sales Associate
Southern Island Tan
02.2012 - 04.2012
Professional Development
Education
Fairdale High School
Fairdale, KYEastern Kentucky University
Richmond, KYSkills
- Problem-Solving
- Team Leadership
- Employee relations and conflict resolution
- Inventory Management
- Operations Management
- Customer Service
- Inventory Control
Certification
ServSafe Certified
References
Upon Request
Timeline
Operations Manager
Fourth Street Live
06.2023 - Current
Server/Bottle Service
PBR Louisville
04.2022 - 06.2023
Server
Chuy’s Tex Mex
02.2022 - 06.2023
Server
Applebee’s
09.2021 - 02.2022
Server/Bottle Service
PBR Louisville
06.2019 - 03.2020
Server
Denny’s Diner
03.2019 - 09.2019
assembly line worker
GE appliance Park
09.2017 - 02.2019
Server
Cardinal Hall of Fame Café
07.2017 - 02.2019
Server
Brick House Tavern & Tap
06.2015 - 07.2017
Package Handler, Loader
UPS
08.2013 - 02.2014
General Manager
Journey’s
07.2013 - 06.2015
Janitorial Services
Voith
02.2013 - 04.2013
Sales Associate
Southern Island Tan
02.2012 - 04.2012
Professional Development
Fairdale High School
Eastern Kentucky University
ServSafe Certified
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