Professional Summary
Overview
Work History
Education
Skills
Timeline

Leah Saint Louis

K&G Fashion Superstore
Fort Lauderdale,FL
2
years of professional experience

Results-driven customer service representative with expertise in complaint handling and problem resolution. Proven ability to enhance customer satisfaction and loyalty through effective communication and active listening.

Work History

Customer Service Representative

1 Year 6 Months
K&G Fashion Superstore | 02.2025 - Current
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and adaptability.
  • Assisted customers with product inquiries and returns, enhancing overall satisfaction.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
  • Maintained knowledge of current promotions and inventory to provide accurate information to customers.
  • Trained new employees on customer service protocols and company policies, fostering a supportive environment.
  • Collaborated with team members to streamline store operations and improve service efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Nursing

Broward College | Fort Lauderdale, FL | 06.2028

Skills

Customer service
Complaint handling
Problem resolution
Customer relations
Point-of-sale systems
Active listening
Client engagement
Data entry

Timeline

Customer Service Representative

K&G Fashion Superstore
02.2025 - CurrentRead More

Broward College

Associate of Science from Nursing
Read More
Leah Saint Louis