Leah Serratelli
Woodstock,NH
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to seek and maintain a full-time position in the food & beverage industry that offers professional challenges. I will do this by utilizing my interpersonal skills, excellent time management skills, leadership experience, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Barista until 01/2024, then was promoted
- Partner of the Quarter October 2023
- Forecasting demand for product the store will need & ordering the product. Handling cash deposits, change orders, and safe counts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Senior Team Leader
Sky Zone Trampoline Park
06.2018 - 08.2020
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
Education
BBA - Management
Kennesaw State University
Kennesaw, GA12.2023
Skills
- Employee Training
- Business Development
- Team Leadership
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Development
- Inventory Management
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Senior Team Leader
Sky Zone Trampoline Park
06.2018 - 08.2020
BBA - Management
Kennesaw State University
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