Leah Taylor
Charlotte
Summary
Experienced and highly organized Office Manager with a strong background in operations, payroll, scheduling, and customer relations. Proven leadership experience in fast-paced, high-volume environments. Adept at problem-solving, team coordination, and maintaining efficient business operations. Known for strong communication skills, adaptability, and delivering excellent customer service.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
Roofing XL and Solar
Charlotte
01.2022 - 05.2026
- Coordinated schedules for crews and sales staff, prioritizing urgent requests to optimize team availability.
- Streamlined daily operations in high-volume roofing company to enhance workflow efficiency.
- Processed payroll and handled administrative tasks, supporting management in operational efficiency.
- Facilitated operational support for team members, maintaining workflow and enhancing customer satisfaction.
- Communicated effectively with customers, vendors, insurance companies, and field staff.
- Delivered exceptional customer service by promptly addressing client inquiries and concerns.
- Maintained accurate records of invoices, contracts, and job documentation.
- Demonstrated strong multitasking abilities while managing phone calls, emails, and scheduling tasks.
Stay-at-Home Parent
N/a
Jacksonville
12.2019 - 01.2022
- Coordinated household operations, overseeing budgeting and scheduling to ensure smooth daily functioning
- Demonstrated multitasking abilities in fast-paced environments.
- Managed daily schedules and activities for children to ensure structured routines.
- Coordinated educational and recreational activities to promote learning and development.
- Facilitated communication between children and external caregivers during playdates or events.
Lead Bartender
Lynch's Irish Pub
Jacksonville
04.2014 - 05.2020
- Managed bar operations in high-volume, fast-paced beach environment, ensuring seamless service
- Delivered exceptional customer service in one of the busiest bars in the area
- Demonstrated strong problem-solving and leadership abilities
- Executed cash management and point-of-sale transactions with accuracy, maintaining financial integrity
- Assisted with employee scheduling and shift coordination
- Resolved customer concerns quickly and professionally
- Applied problem-solving and leadership skills to enhance team dynamics and resolve operational issues
- Jacksonville, Florida
Education
Associates Degree -
Florida State College At Jacksonville
05.2014 - 09.2016
Light House Christian Academy -
Skills
- Budget Management
- Financial Reporting
- Operations scheduling
- HR Administration
- Administrative assistance
- Team leading
- Conflict Resolution
- Customer Relations
- Time Management
- Fast-paced performance
Timeline
Office Manager
Roofing XL and Solar
01.2022 - 05.2026
Stay-at-Home Parent
N/a
12.2019 - 01.2022
Associates Degree -
Florida State College At Jacksonville
05.2014 - 09.2016
Lead Bartender
Lynch's Irish Pub
04.2014 - 05.2020