Leah Thomas
Lansing,MI
Summary
Dedicated Paraprofessional with strong crisis intervention and conflict resolution skills. Committed to fostering positive relationships and enhancing client well-being through effective communication and problem-solving. I'm dedicated to helping students with communication skills as well as any behavior needs.
Overview
6
6
years of professional experience
Work History
Direct Care Worker
Pathlight Community Services
Howell, Michigan
02.2026 - Current
- Assisted individuals with daily living activities and personal care needs.
- Collaborated with health professionals to implement care plans effectively.
- Monitored client behavior and reported changes to the care team.
- Organized recreational activities to promote social interaction and engagement.
- Documented client progress and care activities in compliance with regulations.
- Trained new staff on best practices for direct care services provided.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Responded promptly to emergency situations using sound judgment techniques.
Assistant Manager
Mancinos
Fenton, Michigan
08.2023 - 02.2026
- Supervised daily operations to ensure smooth service flow.
- Trained staff on customer service and food handling procedures.
- Addressed customer inquiries and resolved service issues promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Paraprofessional
Lapeer Community Schools
Lapeer, Michigan
07.2023 - 02.2026
- Monitored student behavior to maintain a positive learning environment.
- Provided one-on-one support to students during academic tasks and assessments.
- Implemented individualized plans to address specific student learning challenges.
- Supported student during crisis situations
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Offered students personalized educational, behavioral, and emotional support.
- Used first, then techniques for easier transitions.
- Used schedules and visuals for students who relied on it.
- Collaborated with special education staff to develop Individualized Education Plans.
- Participated in behavior meetings.
- Used AAC devices for nonverbal/limited speech students.
Crew Member
Mancinos
Fenton, MI
08.2020 - 02.2026
- Prepared food items according to standardized recipes and customer orders.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Assisted in maintaining cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Trained new crew members on food preparation techniques and safety protocols.
- Implemented safety practices to maintain a clean and safe working environment for all staff.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Baker
Mancinos
Fenton, Michigan
06.2023 - 08.2023
- Prepared a variety of baked goods following established recipes and standards.
- Trained new staff on baking techniques and kitchen safety protocols.
- Monitored baking times and temperatures to achieve optimal results.
- Collaborated with team members to streamline production processes during peak hours.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Education
High School Diploma -
Linden High School
Linden, MI06-2023
Some College (No Degree) - Education
Charles Stewart Mott Community College
Flint, MISkills
- Team collaboration
- Crisis intervention
- Conflict resolution
- Relationship building
- Effective communication
- Problem solving
- Crisis management
- Schedule management
- Patient
Timeline
Direct Care Worker
Pathlight Community Services
02.2026 - Current
Assistant Manager
Mancinos
08.2023 - 02.2026
Paraprofessional
Lapeer Community Schools
07.2023 - 02.2026
Baker
Mancinos
06.2023 - 08.2023
Crew Member
Mancinos
08.2020 - 02.2026
High School Diploma -
Linden High School
Some College (No Degree) - Education
Charles Stewart Mott Community College