Leah Tousley
Norton,OH
Summary
Dynamic professional with a proven track record at Arby’s, excelling in team leadership and customer service. Enhanced operational efficiency through strategic staff training and effective complaint resolution, resulting in improved customer satisfaction. Skilled in money handling and problem-solving, committed to fostering a high-performance work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Arby’s
- Assisted in managing daily operations, ensuring efficient workflow and high service standards.
- Supported staff training initiatives to enhance team performance and customer service skills.
- Monitored inventory levels, ensuring adequate stock for peak service times.
- Implemented operational improvements to streamline processes and reduce wait times.
- Enhanced customer satisfaction through effective resolution of complaints and feedback management.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Hairstylist
Christopher’s Salon
Fairlawn, OH
05.2024 - 03.2025
- Provided personalized hair consultations to determine client needs and preferences.
- Executed various haircutting techniques, ensuring precision and style consistency.
- Utilized color application methods to enhance client satisfaction and achieve desired results.
- Maintained cleanliness and organization of workstations, adhering to safety protocols.
Education
Cosmetologist -
Akron Gerber Beauty School
Akron, OHHigh School Diploma -
Homeschooled
Norton, OH05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Staff management
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
Timeline
Hairstylist
Christopher’s Salon
05.2024 - 03.2025
Assistant Manager
Arby’s
Cosmetologist -
Akron Gerber Beauty School
High School Diploma -
Homeschooled