Leah Turner
Fife
Summary
Results-driven professional with a strong background in customer service and office management. Known for exceptional organizational skills and clear communication, contributing to improved team performance and customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Home Depot
Federal Way, WA
02.2025 - Current
- Provided exceptional customer support, resolving inquiries and ensuring satisfaction with products and services.
- Developed strong product knowledge to offer tailored recommendations, boosting customer engagement and loyalty.
- Collaborated with management to identify training needs, fostering skill development among associates for better service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates on customer service protocols, promoting a consistent and positive shopping experience.
- Handled cash transactions accurately, maintaining register integrity through diligent reconciliation practices.
Internship Student
Pacific Lutheran University
Tacoma, WA
02.2026 - 05.2026
- Executed comprehensive analysis of datasets utilizing SPSS software.
- Consolidated and refined data sets to enhance accuracy and usability.
- Ensured strict confidentiality of participant information and data.
Internship Student
Crystal Judson Family Justice Center
Tacoma, WA
02.2025 - 05.2025
- Supported case management processes by organizing documentation and maintaining accurate records.
- Engaged with clients to provide information about available services and resources.
- Maintained confidentiality while handling sensitive client information and documentation.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Collected, arranged, and input information into database system.
- Answering helpline calls
- Attended PO court
Manager
Dairy Queen
Milton, WA
07.2020 - 02.2024
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Office Manager
Sundance Apartments
Milton, WA
05.2022 - 09.2023
- Coordinated office operations to enhance workflow efficiency and tenant satisfaction.
- Managed scheduling for maintenance requests, ensuring timely responses and resolutions.
- Implemented office organization systems to streamline document management processes.
- Assisted in onboarding new staff, providing training on office protocols and procedures.
- Developed communication materials for residents, fostering community engagement and information sharing.
- Monitored facility conditions, reporting issues promptly to maintenance teams for swift action.
Education
Bachelor of Arts - Criminal Justice
Pacific Lutheran University
Tacoma, WA05.2026
Skills
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- POS system operation
- Account management
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
Timeline
Internship Student
Pacific Lutheran University
02.2026 - 05.2026
Customer Service Associate
Home Depot
02.2025 - Current
Internship Student
Crystal Judson Family Justice Center
02.2025 - 05.2025
Office Manager
Sundance Apartments
05.2022 - 09.2023
Manager
Dairy Queen
07.2020 - 02.2024
Bachelor of Arts - Criminal Justice
Pacific Lutheran University