Leah Ware
Meyersdale,PA
Summary
Reliable shift supervisor with a proven track record of quickly grasping new concepts and skills. Passionate about helping customers and creating satisfying experiences. Built a strong history of providing top-notch service and support for maximum customer satisfaction. Exceptional communication skills to effectively build client rapport, resulting in positive relationships and repeat business. Resourceful in balancing the needs of customers, the company, and employees to create a harmonious working environment.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
2023.09 - Current
- Ensured safety and sanitation regulations were met through the shift
- Conducted weekly inventory of supplies, equipment and food items
- Monitored staff performance to ensure quality standards were met
- Resolved customer complaints in a timely manner
- Assigned tasks to team members based on their strengths and skill sets
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
- Completed opening and closing duties to facilitate business operations
Assistant Store Manager
Bath & Body works
2024.01 - 2024.02
- sRotated products following seasonal trends and styles according to company strategy
- Developed and strengthened teams through thoughtful sales floor leadership
- Coordinated solutions to resolve escalated customer service issues
- Monitored sales floor activity to identify opportunities for improvement or areas requiring attention
Barista
Starbucks
2022.09 - 2023.09
- Crafted drinks for customers in drive through or in the lobby, made connections with customers and closed the store
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Created complex, hand-crafted beverages based upon customer preferences
Education
High School Diploma -
Meyersdale Area High School
Meyersdale, PA07.2023
Skills
- Policy enforcement
- Opening and closing duties
- Exceptional customer service
- Performance improvement
- Adaptive and creative
- Cleanliness
- Inventory control
- Cash handling ability
- Employee Training
Timeline
Assistant Store Manager
Bath & Body works
2024.01 - 2024.02
Shift Supervisor
Starbucks
2023.09 - Current
Barista
Starbucks
2022.09 - 2023.09
High School Diploma -
Meyersdale Area High School
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