Leah Washington
Richardson
Summary
A detail-oriented professional with a diverse background across various industries, currently seeking a temporary work assignment in information systems. Main focus is on working with leadership and facilitating communication across teams. Has developed strong skills in claims processing, data analysis, and process improvement, utilizing Excel and other technical tools to optimize operational efficiency, ensure compliance, and support informed decision-making. Reputation is built on delivering exceptional service, showcasing strong analytical abilities, and taking a collaborative approach to problem-solving. Ready to apply expertise to a new challenge in the information systems field.
Overview
6
6
years of professional experience
Work History
Injury Claim Associate – Hybrid
State Farm Insurance
10.2023 - Current
- Handled and evaluated claims data maintaining accuracy in processing.
- Enhanced service documentation to comply with company policies and boost operational effectiveness.
- Provide insights and support process improvements.
- Certified to operate professionally within Connecticut, Delaware, New Hampshire; Texas and Vermont.
Healthcare Account Manager / Medical Assistant
Fibroid Institute Texas
02.2022 - 02.2023
- Used Excel spreadsheets to monitor patient data.
- Optimized record management workflows for efficiency and adherence to healthcare regulations.
- Compiled regular performance summaries, showcasing areas of process improvement.
Leasing Agent
Management Support
09.2021 - 02.2022
- Analyzed trends in leasing performance metrics for strategy formulation.
- Organized and maintained information systems to aid managerial processes.
- Provided outstanding customer service, maintaining high tenant satisfaction.
Licensed Real Estate Agent
Unlimited Properties Realty
07.2019 - 12.2021
- Performed data analysis to optimize sales approaches.
- Ensured standards compliance through meticulous documentation.
- Exceeded revenue targets by achieving significant sales figures.
Education
Bachelor Of Arts -
University of Arkansas at Little Rock
Skills
- Data Analysis & Reporting
- Leadership Collaboration
- Process Improvement & Business Optimization
- Project Management
Company Involvement And Recognition
- Good Act Award
- Peer Mentor
- Diversity and Inclusion SPOC
- Habitat for Humanity Volunteer
Education And Technical Skills
- Detail-Oriented with Expertise in Microsoft Office Suite (Excel, PowerPoint, Word)
- Proficient in CRM, Athena, ECS, Agero Systems Management
- Reporting, Data Analysis & Compliance Monitoring
- Process Optimization, Problem-Solving & Team Collaboration**
Timeline
Injury Claim Associate – Hybrid
State Farm Insurance
10.2023 - Current
Healthcare Account Manager / Medical Assistant
Fibroid Institute Texas
02.2022 - 02.2023
Leasing Agent
Management Support
09.2021 - 02.2022
Licensed Real Estate Agent
Unlimited Properties Realty
07.2019 - 12.2021
Bachelor Of Arts -
University of Arkansas at Little Rock
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