Leah Wedlund
220 E. Cottage Grove Rd Apt 416
Summary
Dynamic Medical Assistant with extensive experience at Reform Medicine, excelling in patient-focused care and phlebotomy. Proven ability to enhance patient satisfaction through effective communication and efficient scheduling. Committed to HIPAA compliance and fostering strong relationships, contributing to improved health outcomes and streamlined clinic operations.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Reform Medicine
Eau Claire, WI
01.2023 - 11.2023
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and updated electronic health systems accurately.
- Scheduled appointments, ensuring efficient patient flow and minimal wait times.
- Educated patients on treatment plans and medication adherence effectively.
- Conducted routine laboratory tests and processed specimens efficiently.
- Implemented infection control protocols to maintain a safe environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Phlebotomy Technician
Mayo Clinic Health System
Eau Claire, WI
06.2017 - 01.2023
- Packaged and shipped specimens to central lab daily.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Logged patient information and recorded results into system.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed laboratory tests to assist physicians in diagnosis.
- Reviewed and processed requisitions for laboratory tests.
- Participated in quality assurance and competency assessment initiatives.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
- Assisted in training new staff on phlebotomy techniques and proper equipment usage.
- Demonstrated proficiency in operating laboratory equipment for sample processing and analysis.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Centrifuged blood samples as outlined in clinical protocols.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collaborated with healthcare team to ensure timely delivery of specimens for testing.
- Streamlined specimen labeling processes, enhancing accuracy and reducing errors in sample tracking.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using venipuncture and capillary techniques following strict safety protocols.
- Maintained accurate patient records and ensured compliance with hospital policies and procedures.
- Implemented best practices to minimize patient discomfort during blood collection procedures.
- Conducted quality control checks on phlebotomy supplies, ensuring readiness for daily operations.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Efficient in arterial blood gasses
- Drew blood successfully on newborns in the NICU via venipuncture
- Successfully completed PKU Cards in Labor and Delivery
- Proficient and timely working in the ER and Critical Care Unit
Phlebotomy Technician
Sacred Heart Health System
Eau Claire, WI
05.2016 - 06.2017
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Phlebotomy Technician
Crossing Rivers Health
Prairie Du Chien, WI
11.2015 - 04.2016
- Collected blood samples using venipuncture and capillary techniques following strict safety protocols.
- Maintained accurate patient records and ensured compliance with hospital policies and procedures.
- Assisted in training new staff on phlebotomy techniques and proper equipment usage.
- Demonstrated proficiency in operating laboratory equipment for sample processing and analysis.
Phlebotomy Technician
Guttenberg Municipal Hospital and Clinics
Guttenberg, IA
06.2015 - 04.2016
- Collaborated with healthcare team to ensure timely delivery of specimens for testing.
- Streamlined specimen labeling processes, enhancing accuracy and reducing errors in sample tracking.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Phlebotomy Technician
Watertown Memorial Hospital
Watertown, WI
02.2014 - 04.2015
- Collected blood samples using venipuncture and capillary techniques following strict safety protocols.
- Maintained accurate patient records and ensured compliance with hospital policies and procedures.
- Implemented best practices to minimize patient discomfort during blood collection procedures.
- Conducted quality control checks on phlebotomy supplies, ensuring readiness for daily operations.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Phlebotomy Technician - Phlebotomy
Madison Area Technical College
Madison, WI12-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Phlebotomy
- Reliable team player
- Patient-focused care
Timeline
Medical Assistant
Reform Medicine
01.2023 - 11.2023
Phlebotomy Technician
Mayo Clinic Health System
06.2017 - 01.2023
Phlebotomy Technician
Sacred Heart Health System
05.2016 - 06.2017
Phlebotomy Technician
Crossing Rivers Health
11.2015 - 04.2016
Phlebotomy Technician
Guttenberg Municipal Hospital and Clinics
06.2015 - 04.2016
Phlebotomy Technician
Watertown Memorial Hospital
02.2014 - 04.2015
Phlebotomy Technician - Phlebotomy
Madison Area Technical College