Leah Williams
Las Vegas
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Customer-oriented professional with many years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.
Overview
10
10
years of professional experience
Work History
Sales Consultant
CarMax
Henderson
10.2023 - Current
- Assisted customers in selecting vehicles based on preferences and needs.
- Conducted vehicle appraisals to determine fair trade-in values.
- Educated customers on financing options and warranty packages available.
- Analyzed customer needs and identified solutions to meet their requirements.
- Guide customers through the entire sales process, from initial inquiry to test drives and financing
- Responsible for completing all necessary paperwork and documentation related to sales transactions.
Debt Collector
Nordstrom
Las Vegas
10.2021 - 10.2023
- Managed customer accounts to ensure timely payments and resolve billing issues.
- Communicated effectively with clients to negotiate payment arrangements and settle debts.
- Documented collection activities in company systems for accurate record-keeping.
Technical Support Representative
Asurion
Las Vegas
07.2017 - 10.2021
- Provided troubleshooting support for customer inquiries via phone and chat.
- Assisted customers in understanding device features and functionalities.
- Documented technical issues in customer relationship management software.
- Educated customers on device setup and usage best practices.
- Troubleshot customer inquiries related to software and hardware issues.
Call Center Representative
Humana
Las Vegas
04.2015 - 07.2017
- Assisted customers with inquiries regarding healthcare services and benefits.
- Managed high call volumes while maintaining customer service quality.
- Documented customer interactions accurately in the CRM system.
- Researched and resolved eligibility and benefit and billing errors. Interpreted and confirmed coverage of services with Traditional HMO and Preferred.
- Provider Option/Point of Service as well as Prescription Drug Plan. Educated members on the program as well as navigation of the website .
- Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
- Provided assistance with Health Plan Rules and procedures to other representatives via internal Help Desk phone line. Maintain 100% Quality Assurance per company policy.
Education
Associate Degree - Cosmetology
Riverside City College
Riverside, CA06-2010
Skills
- Customer relationship management
- Vehicle appraisals
- Sales process navigation
- Financing options education
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Product knowledge
Timeline
Sales Consultant
CarMax
10.2023 - Current
Debt Collector
Nordstrom
10.2021 - 10.2023
Technical Support Representative
Asurion
07.2017 - 10.2021
Call Center Representative
Humana
04.2015 - 07.2017
Associate Degree - Cosmetology
Riverside City College