Leah Wood
Jefferson City,MO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Administrative Support Assistant
Department Of Health & Senior Services
11.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient support services.
- Streamlined office operations for increased productivity through effective organization and prioritization of tasks.
- Organized and maintained filing systems to ensure easy access to important documents.
- Collaborated with team members to complete projects on time and within budget constraints.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
Associate Customer Service-Taxation
Missouri Department Of Revenue
01.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Participated on team to revise corporate tax forms.
- Participated on DOR FAQ team, to revise frequently asked questions regarding corporate tax.
- Managed multiple correspondence with taxpayers per day.
Associate Customer Service Representative-Taxation
Department Of Revenue
12.2020 - 07.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative- Motor Vehicle
Department Of Revenue
09.2020 - 12.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Cosmetology License - Cosmetology
Academy of Salon Professionals LLC
Sedalia, MO10.2014
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2011
Skills
- Customer Relationship Management
- Exceptional Communicator
- Customer Service
- Inbound and Outbound Calling
- Correcting Discrepancies
- Payment Transactions
- Strong Organization
- Clerical Support
- Mail Management
Additional Information
References
Personal: Trinity Lambert
(573) 298-2754
Professional: Corey Tipton
(573) 751-5961
Timeline
Administrative Support Assistant
Department Of Health & Senior Services
11.2023 - Current
Associate Customer Service-Taxation
Missouri Department Of Revenue
01.2022 - Current
Associate Customer Service Representative-Taxation
Department Of Revenue
12.2020 - 07.2021
Customer Service Representative- Motor Vehicle
Department Of Revenue
09.2020 - 12.2020
Cosmetology License - Cosmetology
Academy of Salon Professionals LLC
High School Diploma -
Jefferson City High School