Patrina Mitchell
Albany,NY
Summary
Graduate with an Associate's degree in the field of marketing who has a passion looking to further gain knowledge through education and hands on experience. Competent, dependable professional equipped with in-depth knowledge of business and retail operations and merchandising. Talented, personable leader with a persistent work ethic. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing professional, and attentive relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Administrative Support Assistant
Albany Stratton VA Medical Center
Albany, NY
08.2023 - Current
Student Advisor, Testing Coordinator
Mildred Elley - Albany Campus
07.2022 - 03.2023
- Conduct academic advisement services for students on a recurring basis to maintain educational progression
- Provide support and guidance to students experiencing academic and personal troubles
- Help new students with initial adjustments to an academic life and interpret institution policies and requirements
- Prepare students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks
- Identified issues that hindered student academic achievement
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Prepare students for Nursing exams as well as follow up with booked testing appointments.
Patient Care Aide
Attentive Care
11.2021 - 02.2023
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Planned, prepared, and served meals and snacks according to prescribed diets
- Ran errands for patients, did shopping, and picked up other necessities
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Sales Associate
Boscov's
05.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Engaged with customers to effectively build rapport and lasting relationships
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Lane Bryant
08.2020 - 01.2021
- Handled merchandising for several departments during holiday seasons
- Provides information concerning availability of goods sold, prices, and condition of merchandise
- Assisted customers by answering questions and providing information on procedures or polices
- Process merchandise returns and exchanges
- Verify and update demographics such as, customer information such as name, address, and payment method, and enter orders into computerized program, and making updates of demographics as necessary
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging.
Seasonal Sale Associate
Express Clothing
11.2019 - 02.2020
- Prepare merchandise for the sales floor by pricing or tagging
- Dress mannequins for displays
- Provide product samples, coupons, informational brochures, or other incentives
- Inform and explain to customers monthly promotional products which require to maintain product knowledge.
Community Outreach Assistant
The City of Albany
07.2014 - 08.2018
- S LIGHT: Learning, Initiative, Gaining Headway Together Summer Youth, assist with coordinating, executing recurring and non-recurring activities, special events, and joint community undertaking to make maximum use of facilities, services, and other resources
- Exceeded goals through effective task prioritization and great work ethic
- Educated potential participants on available services and processes to engage in the program
- Collaborated on program operations and relayed participant feedback for improvements.
Education
Associate of Applied Science - Marketing
Hudson Valley Community College
Troy, NY06.2020
Bishop Maginn High School
Albany, NY06.2018
Skills
- Problem-Solving
- Time Management
- Customer Service
- Student Advisement
- Decision Making
- Microsoft Office
- Flexibility and Adaptability
- Team Management
- Verbal and Written Communication
- Scheduling and Coordinating
- Customer Relationship Management
Timeline
Administrative Support Assistant
Albany Stratton VA Medical Center
08.2023 - Current
Student Advisor, Testing Coordinator
Mildred Elley - Albany Campus
07.2022 - 03.2023
Patient Care Aide
Attentive Care
11.2021 - 02.2023
Sales Associate
Boscov's
05.2021 - 11.2021
Sales Associate
Lane Bryant
08.2020 - 01.2021
Seasonal Sale Associate
Express Clothing
11.2019 - 02.2020
Community Outreach Assistant
The City of Albany
07.2014 - 08.2018
Bishop Maginn High School
Associate of Applied Science - Marketing
Hudson Valley Community College