Leah Writer
Anaheim,CA
Summary
Dedicated Patient Access Representative with a strong focus on customer service, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction while streamlining registration processes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St. Jude Medical Center
Fullerton, CA
04.1998 - Current
- Managed patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
- Facilitated accurate insurance verification, enhancing patient satisfaction and reducing claim denials.
- Streamlined appointment scheduling procedures, improving overall patient flow and operational efficiency.
- Mentored new staff on systems and protocols, fostering a collaborative team environment and knowledge sharing.
Education
Nursing
Cypress College
Cypress, CA12-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- EMR
- Team collaboration
- Money handling
- Relationship building
- Registration management
Certification
- CPR Training - [Timeframe]
Timeline
Patient Access Representative
St. Jude Medical Center
04.1998 - Current
Nursing
Cypress College