Summary
Overview
Work History
Education
Skills
References
Timeline
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Leah Zweigle

Independence,Iowa

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Also experienced in cash handling, balancing drawers, and loan processing.

Overview

11
11
years of professional experience

Work History

Client Service Teller

BankIowa
02.2022 - Current


  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Open up accounts for new and existing customers
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Part of BankIowa BSA team for Buchanan country
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Food Service Worker

Independence Iowa School District
01.2020 - 02.2022


  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Assisted in managing food inventory, reducing waste and lowering overall food costs.
  • Managed end-of-day closing procedures, ensuring accurate accounting and reporting of all transactions.

Guest Service Leader

Kwik Star
09.2015 - 12.2019
  • Was promoted to Guest Service Leader in January 2017
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
  • Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • I was tasked with doing the daily banking duties which included doing daily bank deposits, change orders, and balancing the vault and other co-worker's drawers.

Cash and Women's Lead

Shoe Carnival
09.2014 - 09.2015
  • Conducted regular audits of cash registers, ensuring accuracy in financial reporting and adherence to company policies.
  • Collaborated with management to develop strategies for increasing sales through upselling techniques.
  • Monitored inventory levels closely, identifying shortages early on and taking corrective action to avoid stockouts or excess inventory costs.
  • Provided exceptional customer service and addressed customer inquiries.

Counter and Kitchen

Godfather's Pizza
10.2013 - 09.2014
  • Took phone and in person food orders
  • Bused tables and perform custodian duties
  • Helped with morning and afternoon food preparations
  • Made pizzas and other food items that were on the menu.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Business Transfer

Iowa Central Community College
Ft. Dodge, Iowa

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Cash handling and management
  • Reliable and Responsible

References

Upon Request

Timeline

Client Service Teller

BankIowa
02.2022 - Current

Food Service Worker

Independence Iowa School District
01.2020 - 02.2022

Guest Service Leader

Kwik Star
09.2015 - 12.2019

Cash and Women's Lead

Shoe Carnival
09.2014 - 09.2015

Counter and Kitchen

Godfather's Pizza
10.2013 - 09.2014

Associate of Arts - Business Transfer

Iowa Central Community College

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Leah Zweigle