Leaha Carter
Lawton
Summary
Driven individual with expertise in customer service, team leadership, and operational efficiency. Proven track record in analyzing customer feedback to enhance service delivery and developing training materials for new team members.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kindthread
Oklahoma City, OK
01.2023 - 02.2026
- Developed training materials and conducted onboarding sessions for new team members.
- Reviewed and refined operational processes to improve efficiency and reduce errors.
- Analyzed customer feedback to inform product improvements and enhance service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised team members, providing guidance and fostering a collaborative work environment.
Personal Assistant, Analytics (remote)
Blue Highlighted Text
Austin, TX
05.2022 - 01.2023
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Assisted in project management tasks, tracking deadlines and deliverables effectively.
- Prepared reports and presentations, maintaining accuracy and attention to detail in all materials.
Assistant Manager
Lids
Oklahoma City, OK
12.2021 - 12.2022
- Assisted in implementing inventory management systems to optimize stock levels.
- Collaborated with senior management on strategic initiatives aimed at business growth.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed daily operations to ensure efficiency and adherence to company policies.
Education
Bachelor of Science - Forensic Science
University of Central Oklahoma
Edmond, OK05.2026
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OK05.2026
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
Timeline
Assistant Manager
Kindthread
01.2023 - 02.2026
Personal Assistant, Analytics (remote)
Blue Highlighted Text
05.2022 - 01.2023
Assistant Manager
Lids
12.2021 - 12.2022
Bachelor of Science - Forensic Science
University of Central Oklahoma
Bachelor of Arts - Criminal Justice
University of Central Oklahoma