Evangelia Ervin
Crown Point,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Foster Care Case Manager
Safy
Merrillville, Indiana
11.2024 - Current
- Coordinated with other agencies, such as court systems, schools, hospitals, and mental health providers, to ensure that families were receiving necessary services.
- Monitored the progress of foster care cases and reported any changes to supervisors.
- Provided crisis intervention for foster care families when needed.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
- Juggled many cases at one time with success rate.
- Advocated for many children in court settings and to potential parents.
Case Manager
PSI
Merrillville, Indiana
05.2024 - 11.2025
- Developed individualized service plans to meet the needs of each family.
- Conducted home visits to assess safety and well-being of children in foster homes.
- Attended court hearings regarding child custody cases involving clients.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Provided crisis intervention for foster care families when needed.
Intern
Crown Point High School
Crown Point, IN
08.2024 - 05.2025
- Collected data related to attendance rates, disciplinary referrals, suspension rates, then analyzed it to inform programmatic decisions or funding allocations.
- Provided guidance counseling services designed to help students make informed decisions about their future goals and career paths.
- Conducted assessments of student trauma histories when necessary prior to making referral recommendations for outside treatment providers.
- Assessed and evaluated student social, emotional, and behavioral needs.
- Collaborated with school staff to identify at-risk students and create appropriate interventions.
Shift Leader
Diary Queen
Hebron, Indiana
01.2022 - 05.2024
- Assisted in training new employees on shift operations.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Montessori Teacher
Montessori academy
Valparaiso, IN
01.2021 - 01.2022
- Used Montessori philosophy, curriculum and techniques to develop student's full potential and treated each child with dignity and respect.
- Prepared environment where furnishings and materials corresponded to class needs and paid careful attention to maintaining clean, orderly and attractive Montessori learning area.
- Delivered Montessori lessons with aim of promoting coordination, concentration, independence and order in safe and positive learning environment
Shift Supervisor
Dairy Queen
Crown Point, IN
12.2014 - 01.2019
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management. Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Shift lead managers (January 2022 - current)
- Make sure the shift is being runned
- Deal with customers if they have a problem/complaint
- Assistant the general manager
- Training new employee/ hiring
- Make sure any questions are answered
Shift Supervisor
WiseWay
Crown Point, IN
01.2017 - 01.2018
- Assisted customers with getting groceries loaded in vehicles.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Cleaned up spills, collected trash and swept and mopped floors.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Checked prices and pulled product for customers.
Internship
MacArthur Elementary school
01.2014 - 01.2016
- Establish relationships with students and parents and ensure communication of progress and expectations through student support meetings and support plan development.
- Help develop classroom curriculum that encourage intellectual curiosity, building self-confidence, and incorporating all areas of a child's development.
Education
Master of Social work - Social Work
Indiana University Northwest
Gary, IN05-2025
Bachelor of Science - General Studies
Indiana University, Northwest
Gary, IN12.2021
Minor - Fine Arts
Indiana University, Northwest
Gary, IN12.2021
Skills
- Advocacy skills
- Problem solving
- Self-awareness
- Effective communication
- Crisis intervention
- Team collaboration
- Relationship building
- Improve job skills
- Organizational skills
- Teamwork and collaboration
- Performance improvement
- Decision-making
Languages
Greek
Elementary
ACTIVITIES
- Knowledge of a foreign language, Greek
- Member, Student Council 2012-2016
- Sports, Basketball manager 2013-2016
- Volunteering, church 2012- current
- Crew member, Love Your Melon- Cancer organization 2017-2019
Timeline
Foster Care Case Manager
Safy
11.2024 - Current
Intern
Crown Point High School
08.2024 - 05.2025
Case Manager
PSI
05.2024 - 11.2025
Shift Leader
Diary Queen
01.2022 - 05.2024
Montessori Teacher
Montessori academy
01.2021 - 01.2022
Shift Supervisor
WiseWay
01.2017 - 01.2018
Shift Supervisor
Dairy Queen
12.2014 - 01.2019
Internship
MacArthur Elementary school
01.2014 - 01.2016
Master of Social work - Social Work
Indiana University Northwest
Bachelor of Science - General Studies
Indiana University, Northwest
Minor - Fine Arts
Indiana University, Northwest
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