LEAH J. ESCOBAR
Stratford,CT
Summary
Highly motivated and positive Professional with great organizational and communication skills. Mastery in the art of patient care and an efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional patient experiences.
Overview
21
21
years of professional experience
Work History
Business Associate/Medical Assistant
Bridgeport Hospital- Sleep Center
Bridgeport, CT
11.2013 - Current
- Interacting with patients including reviewing sleep study results, setting up and downloading Home Sleep Study units and educating patients on how to perform them.
- Point of contact for DME companies related to treatment set ups and as liaison between DME companies and patients
- Verified work aligned with service levels agreed and client requirements.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Collected, arranged and input information into EMR Epic database system.
- Generated reports detailing findings and recommendations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage for office visits as well as sleep study appointments and prescribed medications..
- Completed patient referrals to other medical specialists.
Medical Assistant
Gaylord Hospital
North Haven, CT
12.2008 - 11.2013
- Schedule patients, triage phone calls, perform vitals, check patients in and out, collect copays, and work with adult and pediatric patients while assisting up to five doctors
- Also, knowledge and proficiency in use of electronic medical records (ECW software).
- Helped decrease wait time for patients by cutting down on room turnaround time by half.
Juniors Supervisor
Kohl’s
Fairfield, CT
10.2005 - 10.2010
- Merchandised department products and provided customer, jewelry, and register assistance.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Established overall vision and provided team leadership.
- Actively listened to customers, handled concerns quickly and escalated major issues to store manager
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Medical Assistant
Planned Parenthood of CT
Bridgeport, CT.
08.2008 - 10.2008
- Clinical: Performed phlebotomy, set up patients in rooms and obtained their chief complaint, performed urinalysis testing and pregnancy testing, sent specimens to the lab, and assisted clinicians during procedures
- Administrative: Pulled charts, answered calls, and logged lab results, filed, and assisted with projects.
Store Manager
J. Silver Clothing
Norwalk, CT
01.2003 - 03.2005
- Recruited, hired, and trained all staff providing direct management and ongoing training for 6 employees
- Opening and closing of store daily, performed all fiscal reports for our store branch, as well as merchandised inventory.
Education
Bachelor of Science - Sociology, Psychology
Southern Connecticut State University
New Haven, CT05.2014
Associates Degree - Liberal Arts And General Studies
Housatonic Community Technical College
Bridgeport, CT05.2011
Medical Assistant -
Porter And Chester Institute, Southern CT
Stratford, CT09.2008
Skills
- Patient Flow
- Operational Efficiency
- Team Member Development
- Problem Anticipation and Resolution
- Administrative/Clerical Support
- Prioritizing Workflows
- Efficiency Improvement
- Obtaining Authorizations/ Referral Verification
- EMR Systems (EPIC and ECW)
- Standards Compliance
Accomplishments
- Learned how to set up, execute, and download Home Sleep Studies for patients when my Supervisor was out on an unexpected medical leave, therefore saving the profits from 13 Home Sleep Study appointments which would have otherwise been lost.
- Created and updated all existing office forms and questionnaires which led to more complete medical information and histories to improve patient care.
Timeline
Business Associate/Medical Assistant
Bridgeport Hospital- Sleep Center
11.2013 - Current
Medical Assistant
Gaylord Hospital
12.2008 - 11.2013
Medical Assistant
Planned Parenthood of CT
08.2008 - 10.2008
Juniors Supervisor
Kohl’s
10.2005 - 10.2010
Store Manager
J. Silver Clothing
01.2003 - 03.2005
Bachelor of Science - Sociology, Psychology
Southern Connecticut State University
Associates Degree - Liberal Arts And General Studies
Housatonic Community Technical College
Medical Assistant -
Porter And Chester Institute, Southern CT
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