Leah Kristen Reyes
Rock Island,TN
Summary
Dedicated Consumer Experience Specialist with a proven track record at Ascension Saint Thomas, excelling in data analysis, and strategic planning. Recognized for impactful presentations to leadership, driving initiatives that significantly improved patient satisfaction and workplace morale. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Consumer Experience Specialist
Ascension Saint Thomas
Murfreesboro, Tennessee
04.2015 - Current
- Facilitated consumer experience initiatives to enhance service quality and satisfaction.
- Analyzed patient feedback data to identify trends and areas for improvement.
- Coordinated interdisciplinary meetings to address consumer experience concerns effectively.
- Implemented best practices in consumer engagement strategies across departments.
- Supported leadership in developing strategic plans focused on improving overall consumer experience.
- Dealt with complex concerns and developed successful resolutions satisfying policy requirements and customer needs.
- Developed strategies to improve workplace morale through recognition programs and incentives.
- Analyzed feedback from surveys to identify areas of improvement in consumer experience data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Analyzed consumer data to understand facility performance and identify areas for improvement.
Case Management
Ascension Saint Thomas River Park
McMinnville, Tennessee
08.2012 - 04.2015
- Actively participated in interdisciplinary meetings involving case management decisions.
- Coordinated case management services with outside agencies, such as skilled nursing facilities, as well as home health agencies.
- Developed and maintained case management plans in accordance with facility policies and procedures.
- Developed case management plans that incorporated medical necessity criteria from payers and other resources.
- Developed individual service plans for patients and families, as well as provided case management and advocacy services.
Children and Family Resource and Referral Director
Anson County Partnership For Children
Wadesboro, NC
09.2001 - 08.2012
- Led program development initiatives to support early childhood education.
- Collaborated with community partners to enhance service delivery and outreach efforts.
- Facilitated training sessions for staff on child development best practices.
- Advocated for children's needs through policy development and community engagement.
- Developed strategic plans to improve access to resources for children and families in need.
- Coordinated events to raise awareness about early childhood education issues.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Served as a public spokesperson at industry events or conferences.
- Prepared presentations for board meetings summarizing key developments within the company.
- Represented the organization at industry events, conferences, and public meetings.
- Delegated work to staff, setting priorities and goals.
Education
Master of Arts - Teaching
Grand Canyon University
Phoenix, AZ05-2007
Bachelor of Science - Child Development And Family Studies
Middle Tennessee State University
Murfreesboro, TN05-1997
Skills
- Data analysis
- Problem-solving abilities
- Presentation skills
- Consumer engagement
- Strategic planning
- Feedback and project management
- Public speaking
Certification
- Certified Patient Experience Professional, CPXP
Timeline
Consumer Experience Specialist
Ascension Saint Thomas
04.2015 - Current
Case Management
Ascension Saint Thomas River Park
08.2012 - 04.2015
Children and Family Resource and Referral Director
Anson County Partnership For Children
09.2001 - 08.2012
Master of Arts - Teaching
Grand Canyon University
Bachelor of Science - Child Development And Family Studies
Middle Tennessee State University
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