Sasha Williams
Orlando
Summary
Highly skilled Experience Specialist with a track record of success in customer service and relationship management. Proficient at creating strategic customer engagement plans, resolving complex issues, and improving customer satisfaction levels. Known for exceptional communication skills and the ability to build strong relationships with diverse stakeholders. Demonstrated history of positively impacting organizational growth through innovative strategies and commitment to excellence.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
Work History
Consumer Experience Specialist
AdventHealth
Orlando
10.2021 - 10.2025
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated patient services to enhance overall experience and satisfaction.
- Developed training materials for new staff on customer interaction protocols.
Customer Service Representative
AllianceOne
Orlando
08.2021 - 10.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining a positive attitude.
- Documented customer interactions accurately in the CRM system.
Pharmacy Technician
Walgreens Care Center
Orlando
08.2020 - 08.2021
- Processed medication orders for patients efficiently and accurately.
- Assisted pharmacists in preparing and dispensing prescriptions.
- Maintained inventory levels and restocked medications as needed.
Specialty Pharmacy Technician
Conduent/CVS Call Center
Orlando
07.2018 - 06.2019
- Processed specialty medication orders for patients efficiently and accurately.
- Assisted patients with medication inquiries and resolved issues promptly.
Food & Beverage Cashier
Universal Studios
Orlando
01.2017 - 06.2018
- Processed customer transactions accurately and efficiently at various food service locations.
- Managed cash register operations, ensuring proper cash handling and security procedures.
Childcare Assistant
Ruby’s Little Creations Child Care
Orlando
06.2016 - 12.2016
- Supervised children's activities and ensured a safe, engaging environment.
- Assisted lead educators with lesson planning and classroom management strategies.
- Supported children's emotional and social development through interactive play.
Manufacturing Associate
The Father's Table - Lake Mary
Lake Mary
08.2014 - 05.2016
- Operated production equipment to create quality meals for distribution.
- Maintained cleanliness and organization of the workspace to ensure safety standards.
- Assisted in packaging finished products for shipment to customers.
Cashier
Walmart
Orlando
06.2012 - 07.2014
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
Customer Service Representative
Global Services
Orlando
11.2010 - 05.2012
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining a positive attitude.
- Documented customer interactions accurately in the CRM system.
Sales Associate
7-eleven
Orlando
03.2007 - 09.2010
- Provided exceptional customer service and assisted with transactions.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves and ensured product availability for customers.
Customer Service Representative
RTI Travel
Orlando
12.2006 - 02.2007
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while maintaining a positive attitude.
- Documented customer interactions accurately in the CRM system.
Cashier
Crispers
Orlando
12.2005 - 12.2006
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout area to enhance customer experience.
Food & Beverage Cashier
Walt Disney World Parks and Resorts
Orlando
05.2005 - 11.2005
- Processed customer transactions accurately and efficiently at various food service locations.
- Managed cash register operations, ensuring proper cash handling and security procedures.
- Assisted customers in selecting menu items and provided detailed product information.
Education
Maynard Evans High School
Orlando, FLSkills
- Patient Scheduling & Coordination (expert), Call Center & Customer Support Operations (expert), Pharmacy & Prescription processing (experienced), Insurance Verification & Data Accuracy (experienced), HIPAA Compliance & Confidentiality (expert), Data Entry & Record Management (expert), Typing Speed 60 WPM (high accuracy) (experienced), Electric Health Records (EHR) systems (expert), Microsoft Office (Word, Excel, Outlook) (expert), Multiline Phone Systems (expert), Customer Service Excellence (expert), Communication & Problem Solving (expert), Team Collaboration & Adaptability (expert), Multitasking In High Volume Environments (expert), Data Analysis (expert), Process Improvement (expert), Conflict Resolution (expert), Time Management (expert)
Timeline
Consumer Experience Specialist
AdventHealth
10.2021 - 10.2025
Customer Service Representative
AllianceOne
08.2021 - 10.2021
Pharmacy Technician
Walgreens Care Center
08.2020 - 08.2021
Specialty Pharmacy Technician
Conduent/CVS Call Center
07.2018 - 06.2019
Food & Beverage Cashier
Universal Studios
01.2017 - 06.2018
Childcare Assistant
Ruby’s Little Creations Child Care
06.2016 - 12.2016
Manufacturing Associate
The Father's Table - Lake Mary
08.2014 - 05.2016
Cashier
Walmart
06.2012 - 07.2014
Customer Service Representative
Global Services
11.2010 - 05.2012
Sales Associate
7-eleven
03.2007 - 09.2010
Customer Service Representative
RTI Travel
12.2006 - 02.2007
Cashier
Crispers
12.2005 - 12.2006
Food & Beverage Cashier
Walt Disney World Parks and Resorts
05.2005 - 11.2005
Maynard Evans High School