Leajah Onya Martin
Chicago,United States
Summary
Customer Service Agent with extensive experience in managing customer inquiries and resolving issues across various channels. Committed to delivering exceptional service and fostering team excellence to drive customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
2025.12 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Conducted regular patrols to identify and address potential security risks.
- Documented daily activities and irregularities in detailed reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Passenger Service Agent
Swissport USA
2025.05 - 2026.01
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues efficiently.
- Coordinated check-in processes, ensuring timely boarding for all flights.
- Assisted with baggage handling, maintaining accuracy in tracking passenger luggage.
- Collaborated with airline staff to streamline operations and enhance passenger experience.
- Trained new team members on operational procedures and customer service standards.
- Monitored flight schedules, providing real-time updates to passengers and crew members.
Customer service agent
Unifi Service
2022.09 - 2025.05
- Handled customer inquiries and resolved issues across multiple channels, ensuring a seamless experience for over 100 customers daily.
- Trained and mentored new team members, helping them reach their targets.
Processing mail clerk
United States Postal Service
2021.12 - 2022.08
- Processed and sorted an average of 10,000 pieces of mail daily, which helped ensure timely delivery and kept our operations running smoothly.
- Trained new team members on efficient mail handling procedures, which improved overall team productivity and reduced errors in processing.
Customer service supervisor
Justice
2019.07 - 2022.07
- Led a team of 15 customer service representatives, which improved overall team performance and increased customer satisfaction. This was achieved through regular training sessions and one-on-one coaching.
- Collaborated with store management to develop promotional events, helping to boost foot traffic and sales during key retail periods.
Education
High School Diploma -
Cydi
Chicago, IL06.2021
Skills
- Customer service Professional
- Leadership Professional
- Customer relations
Interests
Exploring distant lands, Getting lost in a good book, Capturing moments, Every kind of sport
Strengths
- # Communication Skills
- # Problem-Solving
- # Adaptability
- # Team Leadership
- # Customer Focus
Timeline
Security Officer
Allied Universal Security Services
2025.12 - Current
Passenger Service Agent
Swissport USA
2025.05 - 2026.01
Customer service agent
Unifi Service
2022.09 - 2025.05
Processing mail clerk
United States Postal Service
2021.12 - 2022.08
Customer service supervisor
Justice
2019.07 - 2022.07
High School Diploma -
Cydi