Shaniah Marshall
Durham,NC
Summary
Results-driven and personable customer service professional with a proven ability to resolve issues quickly, enhance customer satisfaction, and contribute to high-performing teams. Known for reliability, adaptability, and a positive attitude in diverse environments. Committed to continuous learning and eager to develop new skills that support both personal growth and organizational success.
Overview
7
7
years of professional experience
Work History
Security Officer
Securitas
North Carolina
12.2020 - Current
- Answer and route incoming phone calls, providing information and connecting callers to the appropriate personnel.
- Greet and register visitors, verify credentials, and coordinate with their point of contact to ensure authorized access to the site.
- Provide clear directions and guidance to first-time visitors to support a smooth and positive experience.
- Record and relay key shift information to the next team to maintain consistent communication.
Ship To Home
Belk
North Carolina
11.2019 - Current
- Fulfilled online customer orders by locating, selecting, and preparing merchandise for pickup or delivery.
- Served as the point of contact for order pickups, ensuring an efficient customer experience.
- Assisted in-store customers by answering questions, helping locate products, and directing them to fitting rooms.
- Provided friendly and responsive service, maintaining a positive shopping environment.
Troubleshoot Packages
Amazon
North Carolina
03.2020 - 01.2021
- Repackaged and relabeled damaged items to ensure quality standards before they reached customers.
- Identified and removed defective products to prevent delivery of defective items.
- Sorted and labeled packages according to delivery routes, supporting efficient and accurate order fulfillment.
- Kept the workplace organized and safe while consistently meeting productivity goals.
Cake Decorator
Walmart
North Carolina
06.2018 - 11.2019
- Processed bakery orders both over the phone and in person, ensuring accuracy and timely service.
- Created and decorated specialty bakery items, paying close attention to customer requests and delivering high-quality products for special occasions.
- Maintained a clean, organized, and well-stocked bakery environment at the end of each shift, supporting smooth operations for the following day.
- Provided friendly, attentive customer service to enhance customer’s shopping experience.
Education
Durham School of The Arts
Durham, NC06.2016
Skills
- Customer Service Professional
- Fast Learner
- Time Management
- Problem Solving Skills
- Adaptability
- Critical Thinking
Timeline
Security Officer
Securitas
12.2020 - Current
Troubleshoot Packages
Amazon
03.2020 - 01.2021
Ship To Home
Belk
11.2019 - Current
Cake Decorator
Walmart
06.2018 - 11.2019
Durham School of The Arts