LeAnda Wright
Paducah,KY
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Front Office Manager
RESIDENCE INN BY MARRIOTT, PADUCAH, KY
2024.01 - Current
- Oversee front desk operations to ensure compliance with all policies, standards, and procedures.
- Resolve guest complaints, working to continuously improve GSS scores.
- Maintain inventory for front desk supplies, housekeeping supplies, linen, and market.
- Provide support to General Manager
- Scheduling for all departments
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Ordering Supplies
- Processing Invoices
- Process Payroll
- Managed staff scheduling and training programs to enhance team performance and service efficiency.
- Implemented process improvements that streamlined check-in/check-out procedures, reducing wait times for guests.
- Developed and maintained strong relationships with local vendors to ensure seamless supply chain operations.
- Monitored financial transactions and reconciled cash drawers for accuracy and accountability in revenue management.
- Coordinated special events and group bookings, maximizing occupancy rates while ensuring high-quality service delivery.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Bartender
THE CARSON CENTER, PADUCAH, KY
2022.01 - 2023.01
- Mixed and served alcoholic and non-alcoholic beverages.
- Set up and clean up bar before and after events.
Assistant Manager
FOOT LOCKER, PADUCAH, KY
2022.01 - 2023.01
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered to provide accurate recommendations.
- Coached and motivated team to increase sales and provide excellent service.
- Assumed all management duties when Store Manager was away.
Executive Housekeeper and Front Desk Supervisor
RESIDENCE INN BY MARRIOTT, PADUCAH, KY
2014.01 - 2022.01
- Manage inventory for housekeeping and laundry supplies to ensure correct par levels.
- Ensure guest services and operational needs are met to increase GSS scores.
- Built and maintained relationships with repeat and long-term guests, ensuring a true “home away from home” experience.
- Handle check-in/check-out process, assign rooms based on special requests/preferences.
- Inspect rooms and public areas to ensure cleanliness.
Education
High School Diploma -
Paducah Tilghman High School
Paducah, KY2002-05
Skills
- Cash Handling
- Customer Service
- Guest Services
- Leadership
- Microsoft Office
- Server Training in Alcohol Laws and Regulations (STAR) Certification
- Scheduling and calendar management
- Operations management
- Hospitality services
- Administrative skills
- Inventory control
- Sales and marketing
- Payroll and budgeting
- Budgeting and financial planning
- Credit and collections
Timeline
Front Office Manager
RESIDENCE INN BY MARRIOTT, PADUCAH, KY
2024.01 - Current
Bartender
THE CARSON CENTER, PADUCAH, KY
2022.01 - 2023.01
Assistant Manager
FOOT LOCKER, PADUCAH, KY
2022.01 - 2023.01
Executive Housekeeper and Front Desk Supervisor
RESIDENCE INN BY MARRIOTT, PADUCAH, KY
2014.01 - 2022.01
High School Diploma -
Paducah Tilghman High School