Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Leandra Brown

Chicago,IL

Summary

Dynamic Assistant Manager at Potbelly's Sandwich Shop with proven expertise in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy, significantly reducing discrepancies. Cultivated a positive work environment, fostering strong staff relationships while consistently exceeding performance and service expectations. Skilled in decision-making and problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Potbelly's Sandwich Shop
08.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Diploma -

Apple Valley High School
California City, CA
04.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Time management

Certification

Massage therapy

Food safety

Timeline

Assistant Manager

Potbelly's Sandwich Shop
08.2021 - Current

Diploma -

Apple Valley High School
Leandra Brown