Leandra Brown
Chicago,IL
Summary
Dynamic Assistant Manager at Potbelly's Sandwich Shop with proven expertise in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy, significantly reducing discrepancies. Cultivated a positive work environment, fostering strong staff relationships while consistently exceeding performance and service expectations. Skilled in decision-making and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Potbelly's Sandwich Shop
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma -
Apple Valley High School
California City, CA04.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
Certification
Massage therapy
Food safety
Timeline
Assistant Manager
Potbelly's Sandwich Shop
08.2021 - Current
Diploma -
Apple Valley High School
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