Leandra Coutain
Fort Lauderdale,United States
Summary
Resourceful and experienced employee with a proven track record of delivering exceptional customer service in fast-paced environments. Successfully handles multiple projects simultaneously while maintaining a high degree of accuracy. Offers keen attention to detail and strong decision-making skills to effectively manage multiple concurrent tasks. Possesses a self-motivated work ethic that allows for optimal performance in both independent and team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dicks Sporting Goods
02.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, timekeeping, and preparing crucial documents.
- Oversee employee records and files; includes time & attendance records, employment documentation etc.
Sales Floor Supervisor
Dicks Sporting Goods
06.2017 - 03.2019
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Resolved escalated customer complaints professionally while maintaining company reputation.
Customer Service Representative Part Time
Caribbean Airlines
06.2016 - 09.2018
- Assisted customers in navigating company website and booking their tickets, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Saks Fifth Avenue
06.2016 - 02.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
Blanche Ely High School
06.2015
Skills
- Customer Service
- Workflow Optimization
- Data Entry
- Critical Thinking
- Microsoft Office Suite
- Team Player
- Office administration
- Computer skills
Certification
Certificate of Recognition for Diversity & Equity Inclusion
Timeline
Administrative Assistant
Dicks Sporting Goods
02.2019 - Current
Sales Floor Supervisor
Dicks Sporting Goods
06.2017 - 03.2019
Customer Service Representative Part Time
Caribbean Airlines
06.2016 - 09.2018
Sales Associate
Saks Fifth Avenue
06.2016 - 02.2017
High School Diploma -
Blanche Ely High School
Associate of Arts - Business Administration And Management
Broward College
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