Leandra Ramos
Glendale
Summary
Summary
Multilingual customer service professional with advanced linguistic abilities.
Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Proven skills in interpreting conversations and translating documents. High-energy professional with several years of related experience and desire to positively impact service for customers. Solid administrative background combined with self-motivated nature.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Environmental Services Housekeeper
Glendale Adventist Hospital
Glendale
03.2025 - 03.2026
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment and chemical solutions safely and effectively.
- Collaborated with nursing staff to prioritize cleaning tasks.
- Managed waste disposal according to hospital regulations and procedures.
- Clean and disinfect patient rooms, nursing stations, restrooms, and operating rooms using germicidal solutions to prevent infections.
- Safely collect and dispose of regular trash, biohazardous materials, and sharps according to regulatory standards.
- Sweep, mop, vacuum floors, and sanitize high-touch surfaces in common areas and patient rooms.
- Supply Management: Restock soap, toilet paper, paper towels, and linen in rooms.
- Work with clinical staff to prepare rooms quickly upon patient discharge (terminal cleaning)
Bilingual Customer Service Representative
Dependable Logistics Solution (DLS)
Los Angeles
11.2023 - 02.2025
- Answering calls and transferring calls
- Having communication via emails
- Reaching out to customers to ensure shipments are going correctly, discussing service improvements, and providing real-time visibility.
- Order Management & Tracking, Entering and processing orders, scheduling shipments, and monitoring on-time delivery.
- Handling complaints, dealing with unforeseen delays or mechanical issues, and finding swift solutions.
- Preparing bills of lading, invoices, and scanning/uploading shipping documents.
- Assisted customers in English and Spanish with inquiries and concerns.
- Processed orders accurately using company-specific software systems.
- Resolved customer complaints through effective communication and problem-solving
- Collaborated with team members to improve service delivery efficiency.
- Trained new staff on customer service protocols and best practices.
- Documented customer interactions to ensure accurate record-keeping and follow-up.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process Payment update account status
- Delivered tast, trendly, and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Janitor
Takeda Pharmaceuticals
Los Angeles
04.2016 - 10.2023
- Sanitizing areas and rooms With proper ppe. Responsible for equipment setup and prepare and doing operation in a biologics processing environment for plasma derived pharmaceuticals.Collaborated with team members to ensure timely completion of cleaning tasks.
Sweep, mop and vacuum floors of all areas.
Documenting everything via computers an sending emails to the customers. alsoGMP involves stringent and wide-ranging cleaning processes well above standard high-grade cleaning practices. Cleaning with special cleaning solutions using PPE cleaning ceilings, walls, floors, doors, widows and sweeping, mopping, dusting rooms, offices &surfaces andbathrooms and cleaning parts and very well detailing Comprehensive documentation and frequent audits monitor rigorous training and expertly designed protocols.
Education
Van Nuys High School
Van Nuys, CASkills
- Detail orientation
- Team collaboration
- Sanitization
- Hardworking
- Reporting and documentation
- Data entry and tracking
- Professionalism and courtesy
- Message documentation
- Outbound calls
- Documenting correspondence
- Call reception
- Call routing
- Customer communications
- Strong organization
- Operating telephones
- Language proficiency
- Excellent phone demeanor
- Call follow-up
- Microsoft Word
- Written communication
- Good Telephone Etiquette
- Organization and time management
- Infection control
- Customer service
- Chemical safety
- Terminal cleaning
- Waste management
- Housekeeping
- Janitor
- Ppe
Timeline
Environmental Services Housekeeper
Glendale Adventist Hospital
03.2025 - 03.2026
Bilingual Customer Service Representative
Dependable Logistics Solution (DLS)
11.2023 - 02.2025
Janitor
Takeda Pharmaceuticals
04.2016 - 10.2023
Van Nuys High School