Leandra Tappin
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Spirit Airlines Inc.
01.2022 - 02.2025
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Assistant Manager
Domino's Pizza
08.2019 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Certified Clinical Medical Assistant
Essex County College
Newark, NJ03-2025
High School Diploma -
Clara Barton High School
Brooklyn, NY06-2020
Skills
Excellent communication skills
Detailed oriented
Guest Safety
Attentive
Fast learner
Infection control
Patient safety practices
Blood collection procedures
Specimen labeling
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Airline Customer Service Agent
Spirit Airlines Inc.
01.2022 - 02.2025
Assistant Manager
Domino's Pizza
08.2019 - 11.2021
No Degree - Certified Clinical Medical Assistant
Essex County College
High School Diploma -
Clara Barton High School
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