Hi, I’m
Leandra Willen
Leitchfield,KY
Overview
14
years of professional experience
Work History
White Light Behavioral Health
Business Development Representative
10.2024 - 04.2025
Job overview
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
American Addiction Centers
Business Development
07.2023 - 10.2024
Job overview
- Collaborated with branch management to develop innovative business development initiatives that attracted new customers.
- Expanded customer base through targeted business development initiatives and strategic partnerships.
- Increased company revenue with the successful execution of key business development strategies and client acquisition efforts.
- Trained new business development associates in best practices for lead generation, negotiation, and contract management.
The Commitment House
Community Outreach Coordinator
07.2022 - 07.2024
Job overview
- Manage employee schedules, check time sheets, manage overtime, manage PTO time, create new ideas to manage the facility and improve daily task, conduct interviews and manage hiring process, manage our 5 locations employees and clients, deescalate employee conflict, manage patient satisfaction
Recovery Works
Community Relations Coordinator
02.2022 - 07.2022
Job overview
- Community meetings, managing referrals relationships, discharge planning, case management, managing our mens sober living house, managing the paramedic rotation program, and managing our chiropractic program
Recovery Works/ Pinnacle Treatment Center
Patient Care Navigator
09.2019 - 02.2022
Job overview
- Company Overview: Corporate
- Work in the central Kentucky and Indiana areas
- Setting up meetings and maintain relationships with outside referral sources, helping clients find treatment facilities for substance abuse and mental health treatment, complete assessments with clients, coordinating with contact center, help clients with insurance needs, help contain medical records, help assist with transportation, help with aftercare, work with client and family, assisted our OTP programs, marketing for central Kentucky, and help determine level of care for client, managed our chiropractor program, managed our paramedic rotation program, provide hands on assistance inside our Elizabethtown facility, and assisted with finding new outside resources for clients aftercare treatment
- Corporate
Recovery Works/ Pinnacle Treatment Center
Utilization Review Coordinator
07.2018 - 09.2019
Job overview
- Obtaining prior authorizations for Detox (DTX), Residential (RTC), Intensive outpatient (IOP), Partial Hospitalization Program (PHP), and High intensity outpatient services (IOP-H)
- I also, charted client data daily in two systems, interact with clients on campus, interact with other staff members to obtain client information, verify insurance eligibility, make appointments for review of care, Peer to Peer reviews & appeals and attend daily meetings for client care, aftercare planning with clients, and held group sessions with clients
Twin Lakes Regional Medical Center
Authorization Coordinator
05.2017 - 07.2018
Job overview
- Working for multiple foundation doctors obtaining medical prior authorizations, answering phones, faxing, returning emails, working in Allscripts and Meditech, entering data into computer systems and patient charts, and attending meetings related to insurance and staff meetings
Twin Lakes Regional Medical Center- Lee, Buck, & Lee OBGYN
Staff Support
06.2014 - 05.2017
Job overview
- For three physicians; Answered phones, making appointments, faxing, obtain prior authorizations for OB ultra sounds, Pregnancy Inductions, Pregnancy C-sections, and specialty medications, entering patient data into computer system Allscripts, insurance meetings, and end of the year auditing chart meeting with insurance companies
Twin Lakes Regional Medical Center
Office Assistant
08.2011 - 06.2014
Job overview
- Multiple physicians; Answering phones, making appointments, obtaining prior authorizations for medical procedures, rooming patients, cleaning rooms, ordering supplies, taking vital signs, entering patient data into computer system Meditech, and attending meetings
Education
Elizabethtown Community and Technical CollegeElizabethtown, KY
Associates in Human Services from Clinical Psychology
05.2022
Elizabethtown Community and Technical CollegeElizabethtown, KY
Associate in Arts (AA) from Psychology
12.2020
Grayson Co. High School
Basic
05.2001
Skills
- Computer Skills
- Kentucky, Medicaid , policies, and commercial policy experience
- Scheduling
- Patient Care
- Crisis Intervention
- Medical Records
- Case Management
- Psychology
- Phone Skills
- Love meeting new people
- Medical insurance experience
- Great communication skills
- Understands the importance of team work
- Fast learner
- Enjoys learning new things
- MANT trained
- CRP trained
- Understanding addiction
Additional Information
Work with commercial and Medicaid insurance on a daily basis., Computer Skills- Word, Power point, Meditech, QuicDocs, Salesforce, Kipu, Phone Skills, Love meeting new people, 10 years' experience working with patients, Medical insurance experience, Great communication skills, Understands the importance of teamwork, Fast learner, Enjoys learning new things, MANT trained, CRP trained, Understanding addiction with having a long history of the disease in my family.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Conscientiousness, Proficient, 04/21, Tendency to be well-organized, rule-abiding, and hard-working
Timeline
Business Development Representative
White Light Behavioral Health
10.2024 - 04.2025
Business Development
American Addiction Centers
07.2023 - 10.2024
Community Outreach Coordinator
The Commitment House
07.2022 - 07.2024
Community Relations Coordinator
Recovery Works
02.2022 - 07.2022
Patient Care Navigator
Recovery Works/ Pinnacle Treatment Center
09.2019 - 02.2022
Utilization Review Coordinator
Recovery Works/ Pinnacle Treatment Center
07.2018 - 09.2019
Authorization Coordinator
Twin Lakes Regional Medical Center
05.2017 - 07.2018
Staff Support
Twin Lakes Regional Medical Center- Lee, Buck, & Lee OBGYN
06.2014 - 05.2017
Office Assistant
Twin Lakes Regional Medical Center
08.2011 - 06.2014
Elizabethtown Community and Technical College
Associates in Human Services from Clinical Psychology
Elizabethtown Community and Technical College
Associate in Arts (AA) from Psychology
Grayson Co. High School
Basic
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