Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leandro Besil

Miami,FL

Summary

Motivated student with a strong work ethic and a passion for fitness. As a kiteboad and wakeboard rider of nine years, rock climbing industry professional, and enthusiast of various sports, I place strong importance on the outdoors and adventure sports. Over the last year, I’ve had the pleasure of working at Florida’s highest-class climbing facility, where I developed customer service and teamwork skills in a fast-paced environment. Furthermore I’ve also taken on leadership roles, from training staff on advanced skills to learning business operations such as retail, staffing, and inventory, all whilst becoming the top seller in company history for six consecutive months surpassing my seniors. I have learned to provide an outstanding experience for every customer I get the chance to interact with being backed up by my endless positive reviews on the Velocity Google page. I use every opportunity i get to soak in as much knowledge to succeed in my felid as for the reason why I branched into the route setting and coaching department. As a route setter i have learned organizational and forsight skills in order to deliver a quality product in a specific time frame. I've been building my own drone videography career, showcasing my initiative and dedication to grow in multiple directions. Previously as a beach attendant I was equipped with the ability to thrive under pressure while maintaining a positive attitude and mindset. I am fluent in both English and Spanish, bringing effective communication to those of different cultures.

Overview

4
4
years of professional experience

Work History

Supervisor

Velocity Climbing
11.2024 - Current
  • Streamlined workflows by implementing process improvements and best practices.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Trained and mentored staff on sales and promotional tactics.
  • Monitored inventory levels, ensuring timely replenishment of supplies and materials.
  • Collaborated with management to develop strategies for improving overall efficiency.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • 195 membership sales. last 3 months personal average of 70/month vs company average of 12/month

Route Setter

Velocity Climbing
06.2025 - Current
  • Designed and set diverse climbing routes, enhancing user engagement and skill development.
  • Utilized climbing holds inventory management system to track supplies and streamline restocking processes.
  • Maintained a comprehensive understanding of industry trends, incorporating innovative techniques into new routes for continuous improvement.
  • Contributed to overall gym success by participating in events, promotions, and competitions as a representative of the setting team.
  • Increased climber retention rates through thoughtful progression planning which encouraged skill development over time.
  • Developed positive rapport with gym members through open communication about route feedback and suggestions.
  • Enhanced user experience with visually appealing hold placements that showcased the artistic aspect of route setting.

Server

DOYA
04.2023 - 01.2025
  • Ensuring a seamless experience for customers and coworkers at a high end dinning experience.
  • Focus on clear communication to ensure special conditions were accommodated along with understanding the system of operations in my workspace.
  • Implemented upselling techniques, contributing to increased average check totals.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Drone Pilot

Self-employeed
07.2024 - Current
  • Operated drones for aerial photography, ensuring high-quality visual outputs.
  • Collaborated with clients to understand project requirements and deliver tailored drone solutions.
  • Sought out potential clients offering a quality service with high end results
  • Adobe premier certified

Beach Attendant

Boucher Brothers
05.2021 - 09.2021
  • Provided exceptional guest assistance by responding to inquiries and resolving issues promptly.
  • Conducted regular inspections of beach amenities, ensuring compliance with safety standards and regulations.
  • Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
  • Demanding role focused on delivering the best possible guest experience in fast paced settings.

Education

Bachelor of Arts - Business Administration

Miami Dade Collage
Miami, FL
07-2026

Skills

  • Customer/guest service
  • Managing staff
  • Time management
  • Relationship building
  • Strategic planning
  • Sales techniques
  • Receiving / tracking inventory

  • Ordering operational/retail supplies
  • Sport climbing instructor
  • IKO certified
  • Spanish speaker
  • Attentive and detailed-oriented
  • Drone videographer

Timeline

Route Setter

Velocity Climbing
06.2025 - Current

Supervisor

Velocity Climbing
11.2024 - Current

Drone Pilot

Self-employeed
07.2024 - Current

Server

DOYA
04.2023 - 01.2025

Beach Attendant

Boucher Brothers
05.2021 - 09.2021

Bachelor of Arts - Business Administration

Miami Dade Collage
Leandro Besil