Summary
Overview
Work History
Education
Skills
Timeline
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Leandro Castaneda

Del Valle,TX

Summary

Dynamic Certified Debt Specialist with a proven track record at Beyond Finance, adept in negotiation and client retention strategies. Excelled in elevating customer satisfaction and sales through critical analysis and persuasive communication. Fluent in Portuguese, with expertise in CRM and data analytics, consistently exceeding benchmarks for performance and client contentment.

Overview

6
6
years of professional experience

Work History

Debt Negotiator

GRT Financial
Del Valle, Texas
09.2024 - Current
  • Communicated regularly with creditors via phone calls and emails regarding payment plans or settlement offers.
  • Negotiated payment plans with creditors to reduce debt balances and lower interest rates.
  • Responded promptly to customer inquiries about the status of their accounts or any changes made by creditors.
  • Maintained a high level of professionalism while interacting with both internal staff members as well as external customers.

Certified Debt Specialist

Beyond Finance
Houston, Texas
10.2022 - 09.2024
  • Achieved and frequently exceeded set benchmarks for sales and client satisfaction.
  • Elevated both sales figures and customer contentment with personalized approach.
  • Evaluated customers' financial conditions to recommend optimal solutions.
  • Meticulously keep files current by updating phases, statuses, and lead notes.
  • Inform clients about diverse financial strategies to manage debt.

Front Desk Sales Associate

Canine Country Club
Katy, Texas
01.2019 - 01.2023
  • Handled incoming calls, organized appointment schedules, ensured guests felt welcome.
  • Elevated customer experience and achieved higher sales by employing personalized service techniques.
  • Leveraged various channels to generate new business leads.
  • Meticulously performed all assigned daily and weekly checklist tasks, ensuring high standards.
  • Optimized operational tasks contributing to team achievements.

Education

High School diploma -

Morton Ranch High School
Katy, Texas
08.2013

Skills

  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Connecting with Buyers
  • Critical Analysis
  • Excellent time management skills
  • Client Retention Strategies
  • CRM
  • Data analytics
  • Phone Inquiries
  • Negotiation
  • Persuasiveness
  • Effective Phone Sales Techniques
  • Fluent in Portuguese

Timeline

Debt Negotiator

GRT Financial
09.2024 - Current

Certified Debt Specialist

Beyond Finance
10.2022 - 09.2024

Front Desk Sales Associate

Canine Country Club
01.2019 - 01.2023

High School diploma -

Morton Ranch High School

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Leandro Castaneda