Effective management with eight years of direct medical and non-medical staff in an ever changing environment; using a strong background in directing, training and motivating staff to achieve full potential. Possess a keen talent for identifying workforce weaknesses and tactfully addressing with constructive feedback.
Overview
11
11
years of professional experience
Work History
TMS Coordinator
Stedman Clinical Studies and TMS Therapy
Tampa, FL
05.2023 - Current
Led the TMS department's development, growth and expansion.
In 5 months, in 2023, the department growth was 474.4% compared to the previous year.
Revenue generated in 5 months was $171.8K compared to the full previous year, $50.3K.
Treated to complete 100% compared to the previous year 100% drop out rate.
Generated 25 unique patients.
Renegotiated OPTUMs' contract to include the company in the VA Community Care Network program.
Negotiated the addition of the practice to the National Data Registry for TMS.
Negotiated the initiation of TMS clinical research with NeuroStar.
Created and cultivated referral sources such as USF.
Conducted TMS consultations.
Prepared and submitted prior authorizations with high approval rate.
Created a cohesive workflow for both the patients and the practice interests.
Lead TMS Technician and Supervisor
TMS of South Tampa
Tampa, FL
02.2013 - 04.2023
Mentored newly hired employees on office policies and procedures. Moreover, trained onboarding staff on NeuroStar Consoles and TrackStar cloud system.
Adopted personnel management styles ensuring that delegate tasks are properly coached, routed and followed through to completion by the assigned staff.
Intertwined leadership talents, problem-solving abilities, and process management efficiency to ensure team bandwidth while compensating for daily fluctuations and office operations.
Cultivated detailed records of remitter/responders by entering data to TrackStar while simultaneously collaborating with NeuroStar for increased success rates in the National Data Registry.
I assisted with motor determination conducted by the doctor in staff, and solely conducted motor redetermination.
Participated and conducted the American Psychiatric Association (APA) booth for NeuroStar with training and educational webinars to further advance the integration with NeuroStar.
Maintain five NeuroStar consoles to ensure office efficiency while keeping NeuroStar attuned to major console failures, ensuring proper daily functionality and categorization of maintenance logs.
Performed, or scheduled, preventative maintenance on equipment to promote longevity of use, troubleshoot technical issues and coordination of repairs.
Analyzed NeuroStar console breakdowns using established troubleshooting methods through the internal logs.
Participated in Continuous Quality Improvement (CQI) activities such as: The NeuroStar University (NSU), MacPractice Academy, and the American Psychiatry Association (APA).
Participated and conducted protocol clinical research with a data base of 40 subjects.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL
Skills
Microsoft Excel (Graphs, Formulas, Pivot Tables, Report Builder)
PowerPoint, Outlook, Access
QuickBooks (Expenses, Receivables, Inventory, Profit and Losses, 1099s, Reconciliation of Accounts, Etc)